Head of Global Innovation, ServiceNow | 10x Best-Selling Author | Futurist | Keynote Speaker | Digital Anthropologist | Other Socials @BrianSolis | X's are mine
Silicon Valley, CA
Joined November 2006
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The 6 stages of mind shifting.
1. Receive
2. Perceive
3. Weave
4. Conceive
5. Believe
6. Achieve
It's a journey, not a switch. Lead the way... 💫
a.co/d/buh25xB
"Evolve or fall behind:Your AI culture decides"
In an era of agentic Darwinism, survival of the fittest is as much about mindset as it is about size and speed of AI adoption. What do you think?
👀 servicenow.com/workflow/inno…
73% of adults under 30 believe AI will lead to fewer jobs.
In this video, I explore what the data means for AI, jobs, Gen Z, the future of work, and leadership, and why companies need to make AI transformation a human strategy, not simply a technology strategy.
🎥 youtube.com/shorts/Wvk-BQBlP…
🤖 Made with AI
Brian Solis retweeted
In this week's top 5, we read about the future of AI in customer service, automation, best-in-class customer experiences, and more.
hyken.com/customer-experienc… #customerservice #customerexperience #CX
Brian Solis retweeted
AI strategy isn’t just a technology challenge. It’s an organizational design challenge.
In the latest #AItoROI conversation, Ray Rike and @briansolis, Head of Global Innovation at @ServiceNow, explore why AI ROI requires rethinking how work gets done.
Key takeaways:
• Redesign workflows before adding agents.
• AI maturity goes beyond adoption.
• Efficiency gains need a plan for reinvestment.
• Measure outcomes, not AI activity.
• Design organizations around outcomes, not org charts.
The real question: What becomes possible when people and AI work together?
🎧 Listen here, or on your favorite podcast platform: rss.art19.com/episodes/c74f4…
#AI #AIROI
What the shift between 1870 and 1900 can teach us about what AI makes possible.
Please read (and subscribe to) my latest newsletter 🙏
👉 briansolis.substack.com/p/fr…
🫣 According to the National Assessment of Educational Progress, U.S. students’ reading test scores continue to drop, a trend that started before the pandemic. Reading test scores have trended downward since 2013 for eighth graders and since 2015 for fourth graders. The decline has reached a tipping point, said Phil Capin, assistant professor of education at Harvard Graduate School of Education.
news.harvard.edu/gazette/sto…
If you're future-proofing you company by investing in AI to make a more optimized an efficient version of what you were in 2026, that's past-proofing.
constellationr.com/insights/…
#CCE2026
AI agents are moving from answering questions to navigating the web, comparing products, verifying claims, coordinating with other agents, and increasingly completing transactions. Welcome to the agentic web, and the rise of machine-native markets. Full keynote at the end…👀 briansolis.substack.com/p/yo…
@hardskillx
According to the S-1: @AnthropicAI spent ~$2.50 on compute and infrastructure for every $1 of revenue in Q1 2025, falling to under 50 cents in Q2 2026, as it seeks profitability ft.com/content/a6c43402-719e…
Innovation doesn't just happen. You have to lead them. Looking forward to seeing everyone at the @GDruckerForum in Vienna, the world´s leading management and leadership conference!
trend.at/unternehmen/global-…
No lies told here. @PhilKomarny is brilliant and humble. Follow him.
He is one of the smartest, kindest and most innovative business executive that I know.
He is an award winning CIO, multi-company CEO, and founder of a brilliant agentic AI company (noviant.ai).
Meet @PhilKomarny, a true trailblazer and AI transformation pioneer.
Brian Solis retweeted
Your Next Customer May Be an AI Agent: The Rise of the Agentic Web
briansolis.substack.com/p/yo…
✍️ @briansolis via "A Quantum of Solis" on @Substack
👉 Brian Solis details the emergence of a machine-native market driven by an exponential surge in agentic browser traffic, signalling a shift toward an agentic web.
👉 Businesses must evolve their digital strategies to accommodate autonomous AI delegates that handle independent research, negotiations, and transactions.
💡 Solis delivers a vital wake-up call, illustrating that AI disruption requires companies to radically redesign their digital footprints to engage algorithmic buyers rather than relying solely on traditional consumer marketing.
@Corix_JC @TheAIObserverX @maponi @JagersbergKnut @ahier @ChuckDBrooks @Shi4Tech @CEO_AISOMA @sallyeaves @ThEiLe0 @dinisguarda @TarakRindani @FrRonconii @Ym78200 @Nicochan33 @Khulood_Almani @TysonLester @SusanHayes_ @EstelaMandela @JoannMoretti @sulefati7 @FernandaKellner @pchamard @NeiraOsci @darioandriani @ALouiseLavalett @Fabriziobustama @amalmerzouk @arlenenewbigg @drsharwood @mikeflache @RLDI_Lamy @smaksked @Eli_Krumova @PVynckier @chidambara09 @sminaev2015 @Analytics_699 @NathaliaLeHen @MHcommunicate @DanielleLargier
ALT 📷 Source: Brian Solis / @briansolis
I don't remember saying this, but I like it!
“The real currency of the future is attention and experience. Everything else is just logistics.”
brightstarevents.com/en/insp…
Writing Mindshift the first time I codified my work of translating emerging tech, work and societal trends into compelling stories and actionable leadership. It's on sale at Amazon for $12 (-56%)!
If you read it, please let me know! 🙏
amazon.com/Mindshift-Embraci…
This made my heart smile! I don't love how I look in this picture, but I do love how I felt in the moment. I was deplaning @United UA1320 SNA-SFO, when I said goodnight and thank you to the flight attendants. Just as I was about to step off the plane, I heard, "I loved Mindshift by the way!" 🥰 I stopped and turned around (getting out of the way of everyone else.
She shared that she read it as part of a leadership course she was taking. I gave her a hug and asked for a picture. This is Eleanor. She made my week!
Thank you! 🫶
Brian Solis retweeted
Love this. I work on AI in space tech and the teams that rethink the whole process always pull ahead. The tech is the easy part, honestly. 🛰️
AI is growing up while businesses need to stop limiting it to automating yesterday’s processes.
Thank you @BernardMarr for this wonderful summary of my presentation at @WorldSummitAI in Amsterdam.
briansolis.com/2026/10/busin…
p.s. I wish I knew you were there!
AI is growing up while businesses need to stop limiting it to automating yesterday’s processes.
Thank you @BernardMarr for this wonderful summary of my presentation at @WorldSummitAI in Amsterdam.
briansolis.com/2026/10/busin…
p.s. I wish I knew you were there!