Energy policy team at Citizens Advice. Using data and research to stand up for #energy #consumers. RTs and follows are not endorsements.
London
Joined March 2011
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We welcome the publication of today’s report from @CommonsESNZ on retrofitting homes for #NetZero and are delighted to have contributed useful evidence to an important discussion. Amongst the many valuable recommendations in the report, we’re especially pleased to see:
(1/5)
A call to establish improved installer accreditation to improve consumer outcomes.
Safeguarding consumers is essential to building confidence and making the net zero transition a long-term success.
(4/5)
These recommendations align with our views on how the Government’s upcoming Warm Homes Plan can cut bills and improve living standards. You can read more on this on our blog: wearecitizensadvice.org.uk/3…
(5/5)
💡We’ve published a blog looking at Clean Power from a consumer angle and what needs to be done so the government can demonstrate that it’s really all about the consumer. Here’s what Citizens Advice sees as the key building blocks…(1/7)
Improved support for people struggling the most - Better targeted bill support and energy efficiency can lower bills for those who are struggling most and ensure that the transition to clean power is fair. (6/7)
🚨New research from @CitizensAdvice shows that MOST small businesses had billing problems in the last year, including:
❌Estimated bills
❌Over-charging and
❌Smart meter issues
With 76% of businesses with a smart meter receiving estimated bills. 1/ wearecitizensadvice.org.uk/s…
Unexpected costs from inaccurate bills make it harder for businesses to budget & take time away from customers. All these difficulties erode consumer confidence in the energy market.
Small businesses deserve better. Click the link to find out more: wearecitizensadvice.org.uk/s…
#StormEowyn
@metoffice has issued weather warnings for Great Britain.
Call 105 if you have a power issue or see any damage to the electricity powerlines or substations.
powercut105.com/en/
*Smell gas? Call 0800 111 999
#StormDarragh
Has your power been cut off for over 24 hours due to #StormDarragh ? You may be entitled to compensation.
citizensadvice.org.uk/consum…
📈Today we’ve published a report highlighting the high numbers of people we’re helping with energy billing issues. So far in 2024 (to the end of October) our services have helped over 52,000 people with billing issues, an 83% increase compared to the same point in 2020. (1 / 5)
🚦We think the introduction of a Consumer Duty would raise standards, by ensuring suppliers monitor and improve customer outcomes. We’ve also put forward four recommendations which could help to ensure more customers receive accurate bills. (4 / 5)
📙Click here to read the report: citizensadvice.org.uk/policy… (5 / 5)