Our 2027 State of the Customer Experience Report looks at where customers get stuck, where they go when the path you provide isn’t working & what it means for CX in 2027. Out October 27. Pre-register now ➡️ spr.ly/6010BHrmFk
#CustomerExperience #CX #CXTrends #CXStrategy
This week, it's time to celebrate the small acts of kindness that make a big impact. 💞 Welcome to the #WeekOfKindness!
Whether you volunteer, encourage a colleague, or find another way to support your community, every act matters.
Modernizing billing shouldn’t come with revenue risk, but for many fiber providers, it still does. In our latest webinar, we discussed how to reduce migration risk, protect revenue continuity, and take a more confident approach to billing transformation ➡️ spr.ly/6011B8Nnhb
CSG retweeted
Banks are struggling with fragmented data, rising fraud, and customers who expect instant, seamless service.
Agentic AI + journey orchestration can help automate decisions, reduce churn, and improve CX, without losing customer trust.
👉 Read the full @csg_i report to see how banks are modernising for the AI era. bit.ly/4qXK0hQ
#FinTech #Banking #AI #Automation
Your offers are only as powerful as their timing. ⏱️
🚀 This CSP cracked the code—boosting upsell revenue by 336% with real-time, contextual experiences that hit when and where it matters most. See how. 🔗 spr.ly/6016C5NvO
#CustomerExperience #CustomerRetention #CSPs #CX
The billing moments matter more than you think. 🧾
For one retail credit provider, getting it right meant payments weren't just timely—they were consistent. See how they made it happen. 👉 spr.ly/6013Cd4Vt
#CustomerExperience #CX #BillingExperience
Stop wasting your #CX tech budget! 💸
#Gartner reveals what most businesses overlook that’s hurting #ROI. Are you making this costly mistake without realizing it?
Download the Gartner Market Guide. 👉 spr.ly/6011CdN01
#CustomerExperience #CustomerJourney @Gartner_inc
Most field teams complete 4 to 5 jobs per tech per day. 🚛
💡 This eBook explains how optimized routing and tighter planning raise that number by 20 to 30 percent. Get your copy. 🔗 spr.ly/6016Cd0GE
#FieldService #TelecomTechs #BroadbandProviders
Customers are busy. They won’t chase down the value in your product—you have to show it to them.
The result? 👍 Better adoption. 🚶♀️ Less churn. 😄 Happier customers.
This blog explains how. 👉 spr.ly/6010CkMcI
#CustomerExperience #CX #CustomerRetention
Not all no-shows are random. They often emerge from bad communication. 💬
Smarter communication leads to smoother service— this blog explains how. 👉 spr.ly/6011CnKxl
#CustomerExperience #CX #OrderExperience #CustomerService #CustomerCommunication
🚗 From greenways to ramp redesigns and AI-driven insights, THEA is building a mobility network for a younger, faster-growing Tampa. Listen to the Toll Talk episode, sponsored by us. 👇
#TollTalk #Mobility #Transportation #TollingInnovation #AI spr.ly/6016Cu2j4
Missed payments aren’t just missed revenue—they’re missed opportunities to connect with customers. 🤝
Learn how to reconnect. 👉 spr.ly/6010CuOFe
#CustomerExperience #BillingExperience #CX #PaymentExperience
Upgrading your billing system can 📈 improve #ARPU, 💸 reduce costs & 😄 enhance customer satisfaction.
Download our eBook today, to learn how you can boost ARPU, streamline costs & transform your CX. 🔗 spr.ly/6019CO3p1
#RevenueManagement #Telcos #BillingSystems
When a customer has to call in, frustration has already set in. 😡
CSG Xponent helps you identify issues earlier, so you can resolve them before the call ever happens.
Deliver proactive #CustomerCare. 👉 spr.ly/6016Cz7GC
#CustomerExperience #CustomerService #CX
Is your revenue management ready for B2B growth? 📈
Discover what CSPs must prioritize to stay ahead in the latest Gartner®️ Market Guide. Download the report. 👉 spr.ly/6015CzGzV
#CSPs #RevenueManagement #B2BGrowth #Gartner @Gartner_inc
37% of medical groups saw rising no-shows in 2024—often due to missed or unclear updates. 🙅♀️
📲 Discover how real-time communication improves care and keeps patients showing up. 👉 spr.ly/60157htbW
#CustomerExperience #CX #AppointmentReminders #CustomerService
30+ data silos combined into one unified view. Then came the faster customer payments.
Discover how a retail credit provider used customer insights to drive better billing communications. 🔗 spr.ly/60147Cppp
#CustomerExperience #BillingExperience #CustomerCommunication
Keith Wilson and guest speaker Lily Varon of @forrester examined the hottest topics in the #BillPayment experience—from authentication “doom loops” to #AI agents. Check out this recap of their dialogue. 👇
#CustomerExperience #CX #BillingExperience spr.ly/601777CLW
When your bills get ignored, it costs you more than money. 💸
It causes customer friction that might cost you their loyalty, too. We talk about the fix in this blog. 👉 spr.ly/601474h2e
#CustomerExperience #BillingExperience #CX
