We’re here to help you get where you’re going in London 🚶 🚲 🚇 🚌 🚠 Official accounts @TfL & @TfLAccess

London, England
Joined June 2009
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Oxford Street is becoming traffic-free 🚶‍♂ From Monday 26 October, the section between Orchard Street and Great Portland Street will be traffic-free. All traffic will be diverted from the evening of Sunday 25 October 🚗🚲🚌 Check your journey before you travel: tfl.gov.uk/oxford-street-tra…
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As the clocks go back tomorrow, here are some tips to help you travel safely as the nights get darker 🌃 (1/7)
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Use licensed taxis or minicabs only. Hail black cabs or book them by web, phone or an app. Book minicabs through a licensed company and always check the driver and vehicle match your confirmation. (6/7)
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Find out more about staying safe on London’s roads here: tfl.gov.uk/travel-informatio… (7/7)
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We’re consulting on proposals to update emissions standards for private hire vehicles 🚖 This includes plans for all private hire vehicles new to licensing to be fully electric in future. Have your say 👇 tfl.gov.uk/tph-zero-emission…
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A brand-new Santander Cycles app is coming this November🚲 The new app will make hiring a Santander Cycle quicker and easier, with a range of improved features to help customers get around London. Here's what you can look forward to: QR code scanning to hire a bike in seconds 🚲 Quicker payment options, including Apple Pay and Google Pay 📱 Improved journey planning 🗺️ A smoother, more intuitive experience ✨ Already have a Santander Cycles account? You'll be able to sign in to the new app using your existing details. We'll be sharing more information ahead of the launch, so watch this space!
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Going above and beyond for a vulnerable customer 💙 Recently, Bus Station Controller Winsome was working at Harrow Bus Station when an elderly customer approached her window and asked to buy a ticket to Athens, Greece. Winsome quickly realised that the customer was upset and confused. After taking the time to sit and talk with her, she discovered that she couldn’t remember her postcode. Rather than simply directing her elsewhere, Winsome went the extra mile. She accompanied the customer on a 30-minute walk home, supported her when she nearly fell, and stayed with her until she knew she was safely home. When they arrived, the customer’s daughter spoke through the doorbell camera to thank Winsome for bringing her home safely. The following day, Winsome arrived at work to find a handwritten card and flowers from the customer’s family. She learned that the lady had dementia, and her daughter was incredibly grateful for the kindness and care Winsome had shown. Thank you, Winsome, for going above and beyond to support a vulnerable customer and for showing such compassion and kindness. #TfLCares #CustomerService #LondonTransport
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The Elizabeth line is the public’s all-time favourite @RIBA Stirling Prize winning project! 🏆💜 Two years after winning the prestigious RIBA Stirling Prize in 2024, it’s another proud moment for London’s transport network 👏
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Tackling hate and supporting each other this National #HateCrime Awareness Week. 💙 We work with the @BTP and @metpoliceuk to keep London's transport network safe for all. We do not accept hate crime on our network.
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By working together, we can help make every journey safer, more respectful and more welcoming for all. See or experience something concerning? Report it: On the Tube or trains: Text the British Transport Police on 61016*📱 On buses: Report it via met.police.uk 🧑‍💻 Read how we’re helping to create a safer transport network for everyone: madeby.tfl.gov.uk/2025/10/13… *Certain mobile service providers may issue a small charge to text 61016.
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A flower grown with love became a reminder of how much South Tottenham station means to its community 🌸 During a visit from a school for children with additional needs, a pupil asked station assistants, Ray and Azaz, if they could grow a flower for his mum.
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A few weeks later, Azaz had grown one especially for him. The boy was delighted, running around the garden with the biggest smile on his face. His teacher later explained that his mum had sadly passed away a few months earlier, and he wanted the flower for her grave but couldn’t afford one himself. For Ray and Azaz, moments like this show that the garden is about much more than gardening. It’s about bringing people together and making a difference in the community.
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Their work has helped South Tottenham be shortlisted in the World Cup of Stations! 🏆 Thank you to Ray and Azaz for creating a space that means so much to the local community! 🧡 You can vote for South Tottenham and show your support here: raildeliverygroup.com/WorldC…
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We’ve published the latest consultation report on proposals to extend the DLR to Beckton Riverside and Thamesmead 🚈 More than 550 people and organisations shared their views, with continued strong support for the proposed extension. The feedback will help shape the next stage of the scheme ahead of our planned transport and Works Act Order application next year. Read it in full 👇 haveyoursay.tfl.gov.uk/dlr-e…
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Keeping young Londoners safe on our roads is a priority. That’s why TfL is launching Navigators, a new programme helping 16 to 18-year-olds become safer, more confident road users. With over a thousand schools now at Gold level, London is leading the way. yourharlow.com/2026/09/30/tr…
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Recognising a silent distress signal can make all the difference. 💙 (A thread) An 18-year-old woman travelling on the Tube was subjected to unwanted attention and inappropriate physical contact from a man she had encountered on her journey. As they exited the station, she spotted Callum, a Customer Service Assistant, and repeatedly used the Signal for Help by opening her palm, closing her fingers and trapping her thumb. Callum recognised the signal, immediately stepped in and separated the woman from the man, helping to bring her to safety Thanks to Callum’s vigilance and swift action, the woman was supported and the incident was reported. Enquiries are now underway to identify the man, with CCTV being reviewed. Callum was also nominated by the @BTP's Assistant Chief Constable, Charlie Doyle, for a Safeguarding Commendation. Know the signal. Know what to do. Watch Callum demonstrate the Signal for Help and learn how recognising it could help someone in distress. ✋✊ Thank you to Callum for recognising the signal and taking action. #TfLCares #CustomerService #LondonTransport
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Learn the signal for help ⬇
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