“Mera order kab aayega?” Your IVR hears that and waits for someone to press 2. 83% of customers say they’d avoid a company entirely after a poor IVR experience. This abandonment costs companies an estimated $262 per customer annually, with 89% of that lost revenue going to competitors. Put a voice AI on that line and the math flips. People stay engaged. More issues get solved on the first call. Your agents stop answering “where’s my order” all day and start handling the calls that move the needle. With Exotel, you can build a voice AI in just four steps. See how it works - bit.ly/4yJa7N4 #Exotel #VoiceAI #ConversationalAI #CustomerExperience #CX

“We’d recommend Exotel as a dependable CX partner. We appreciated their speed, ownership and commitment during a critical time for our business.” Thank you, @JustlifeUAE , for trusting us. Customer success like this keeps us raising the bar. #customersuccess #testimonial

You can always tell when it’s an AI. The pause before it answers. The way it talks over you. The silence when it “transfers you to an expert.” We broke down the 5 most crucial things that decide whether your voice agent sounds human, or sounds like a machine reading a script. Swipe through. P.S. - it’s not just about the AI model you use! #VoiceAI #VoiceStreaming #AgentStream #Exotel

This Vijayadashami, may courage, truth, and triumph lead the way. #HappyDussehra 🏹

Exotel is recognized as a Major Contender and Star Performer in @EverestGroup's 2026 Global CCaaS PEAK Matrix®. 🚀 What that climb is built on: • 7,000+ businesses in 60+ countries • 115,000+ contact center agents on Exotel’s cloud • 4 billion+ customer queries resolved by Exotel AI agents • 21 billion+ voice, messaging and video engagements a year • Single deployments of 20,000+ agents, on a 99.9% uptime SL The full story of where we’re headed. 👉 bit.ly/4zEcj9D #CCaaS #CustomerExperience #ContactCenter #Exotel #PeakMatrix

Some conversations stay with you long after the camera stops. Enba's was one of them. The @MediBuddyapp Co-Founder is building a healthcare experience where trust comes before speed. No patient should have to keep re-telling their story. Every record, every visit, every call adds to a single memory of care that follows you, so your doctor knows your history before you even speak. This is where CX is going next - bit.ly/4hNt9N2 #ArchitectsOfCX in collaboration with @forbesindia

Being called a good listener might be the best compliment a CX team can get. Subhi Obido, Project Manager at @Musharaka_SA on his experience of working with Exotel - “I particularly appreciate the professionalism and responsiveness of the team. They have consistently been good listeners when it comes to understanding our challenges and concerns, and they are always willing to provide detailed explanations of the different components and capabilities of the system." Thank you for trusting us. Here’s to shaping the next milestone. 🎯 #customerexperience #testimonial #customersuccess #experiencethenewcx #likeafriend

We asked our customers how it's been working with Exotel. Here's what they had to say. Thank you, @SunKingGlobal and #Smart_Applications_International_Ltd for your trust. We're excited to shape the next generation of CX in Africa, together. #CustomerExperience #CustomerSuccess #Exotel #ExperienceTheNewCX #LikeAFriend #CustomerServiceWeek

This one's to all our customers. This Customer Service Week, we celebrate YOU. 🙌 You're the reason people expect more from every conversation. You keep raising the bar on what great service looks like. Thank you for letting us be a part of the journey. Here's to everything we build next, together. #LikeAFriend #customerserviceweek #customerexperience #ExperienceTheNewCX

Every revolution begins with a conversation. 🇮🇳 #GandhiJayanti

Every third call you get now is answered by an AI agent. Behind that voice, a lot is moving. The phone network, audio transport, speech processing, reasoning, voice generation, all before the caller hears a word back. Stitching that into a demo is easy. Putting it on a real phone line is where it breaks. Every extra hop or buffer shows up as lag, broken audio, or silence. And the conversation is gone. We fixed this. Experience AgentStream - Exotel's voice streaming platform. Stream live audio to your AI and speech back into the call, while we handle the telecom network and reliability underneath. • <20ms Exotel media path • Dynamic, natural conversation • 300M+ calls every month Try it now - bit.ly/4jq2Q0A #AgentStream #Exotel #CustomerExperience #VoiceStreaming

Just a day to go! Tomorrow, we'll be at the @ETCIOME Annual Tech Summit in Dubai. Our team's on the ground, ready to get into the real questions on the Economics of AI-led CX. What it costs, what it frees up, and what your people should do with the hours they get back. Come find us at Booth 15. Let's make your AI investment count! #Exotel #CustomerExperience #ETCIO #AI

A woman in a tier-2 town picked up a call to enquire about the car she'd been looking at. She didn't ask about mileage. Or engine size. Or resale value. She asked if it would be safe for her daughter. If it was too high for the girl to climb into. If the horn would scare her. None of that lives in a website dropdown. Nobody writes car specs around it. But it was the most crucial thing for her. Raghav Bhasin, Business Head - Tech Solutions at @CarDekho , on the parts of a customer experience that never fit the form. Watch the full conversation youtube.com/watch?v=ibh5Kxv3… @ForbesIndia #ArchitectsofCX #CarDekho #CustomerExperience #ConversationalAI #Exotel