Follow #MSDyn365 for news and updates from the official account for Microsoft Dynamics 365—giving organizations the agility to delight every customer every day.
Joined March 2012
- Tweets41.5K
- Following3
- Followers108K
- Likes914
One place to start with AI? What your team already knows.
In the latest episode of AI At Your Own Pace, Microsoft’s Rachel Ashby and Kos Srivastava share how service agents can help turn great customer resolutions into reusable knowledge—so your solved cases can help improve what comes next.
Watch the rest here: msft.it/6018vUMEs
Think you’re not ready for AI? What if AI could help handle what's keeping you from being ready?
In this episode of AI at Your Own Pace, Microsoft's Rachel Ashby and Kos Srivastava break down how AI agents take on the routine, long-tail work that piles up—so teams can actually get to the work that matters.
Catch the full episode here: msft.it/6017vliQX
“Always be closing”… or just trying to keep up with everything behind the scenes?
In our last CRM Confessions episode, one rep gets real about what the day-to-day of sales can look like: hours of research, endless notes, deals to track…a lot going on.
But thanks to agentic CRM in Microsoft Dynamics 365, they can get a little extra help—so they can stay focused on the work that matters most.
Learn more + catch up on the series: msft.it/6013vdJJH
CRM Confessions #2 is here—this time, it’s all about having the right data right when it’s needed, so sellers can stay in the flow of work.
Learn more + watch the full series: msft.it/6019vkz6D
"I don't even remember who I spoke to."
If that sentence hit a little too close to home, this one's for you. There's a better way to sell — Microsoft Dynamics 365 handles the busywork so you can focus on actually closing.
Make the switch: msft.it/6013vVR0X
Agentic CX isn’t the future—it’s here.
Today, we're announcing new agentic CX capabilities across Dynamics 365 and Copilot Studio, including real-time voice agents and new agents across contact center, sales & customer insights.
Learn more: msft.it/6010vGUEC
The future of manufacturing is agentic.
At Hannover Messe 2026, Microsoft is showcasing how agentic ERP in Microsoft Dynamics 365 connects planning, production, and fulfillment so teams can make real-time tradeoffs and execute faster.
This is how frontier manufacturers close the gap between insight and action.
#HM26 #IndustrialAI #Manufacturing
Read the blog here: msft.it/6014QhkIw
Announcing new capabilities enabling teams to access Dynamics 365 and Power Platform from within @Microsoft365 Copilot. Users can also experience Copilot and agents from within their applications, keeping context in the flow of work.
Explore what’s taking shape. 👉 Read the blog: msft.it/6016QilEi
See how procurement managers can more easily navigate tariff changes and impacts to supply chains with a custom agent by @Avanade.
75% of COOs trust AI for high-stakes work. See how agents and AI can transform organizations at msft.it/6015t7nM9
Meet shoppers anywhere. Dissolve channel boundaries with agentic AI for retail, powered by Dynamics 365. Learn how msft.it/6015t7z9t
Ready to redefine customer engagement? Visit msft.it/6017tfnuS to learn more about the Frontier Firm.
Stop chasing dead ends. Let AI qualify leads while you close deals. Learn more about Sales Qualification Agent in Dynamics 365 Sales: msft.it/6015tcAQ3
➡️ The shift from systems of record to systems of action is here. Organizations that pair data and agents with Dynamics 365 and Microsoft Cloud will lead the way. Get the details in our blog: msft.it/6015tcjXx
AI agents turn data into decisions, helping you close deals faster. Frontier Firms are already ahead. Are you?
Learn more: msft.it/6016tiqXq
Frontier Firms are redefining business with AI. Copilot now brings role-based solutions for sales, service, and finance—boosting productivity without disrupting flow. Learn more: msft.it/6019t99nh
Microsoft is named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance. Learn more: msft.it/6017tjtCc
