ALT PVA Chief Policy Officer Heather Ansley speaks into a handheld microphone during a panel discussion at the 2026 Second Joint ICAO/ACI/IATA Symposium on Accessibility in International Civil Aviation in Montreal, Canada. She is seated between moderator Dr. Adrian Cioranu of International Partners for Aviation Development, Innovation and Sustainability (iPADIS), on the left, and Julie McGuinness of Dublin Airport, Alan Campbell of International Airlines Group (IAG), and Mark De Laurentiis of the Italian Civil Aviation Authority (ENAC), on the right. The three panelists sit in black armchairs onstage, with name placards displayed on a table in front of them.
ALT ALT text: ACI's Barometer compares Q2 2026 to Q3 2026 for airport service quality. The overall satisfaction is 4.43 in Q3 2026, up from 4.32 in Q2 2026. Overall experience remains at 4.34 for both quarters. The "Ease of Travelling Index" indicates 4.34 in Q2 2026 and 4.42 in Q3 2026.
ALT The image is a barometer chart comparing satisfaction scores for airport services between Q2 2026 and Q3 2026. The categories include "Arrival at the airport" with scores of 4.37 (Q2) and 4.39 (Q3), "Check-in" with scores of 4.33 (Q2) and 4.32 (Q3), "Security screening" with scores of 4.44 (Q2) and 4.45 (Q3), "Border control" with scores of 4.26 (Q2) and 4.28 (Q3), "Shopping/dining" with scores of 3.93 (Q2) and 3.99 (Q3), "Gate areas" with scores of 4.25 (Q2) and 4.25 (Q3), and "Atmosphere" with scores of 4.21 (Q2) and 4.24 (Q3). The source is ACI Airport Service Quality.
ALT Barometer chart showing overall satisfaction scores by airport size for Q2 2026 and Q3 2026. Scores are: <2M: 4.29 to 4.32; 2-5M: 4.45 to 4.43; 5-15M: 4.33 unchanged; 15-25M: 4.34 to 4.25; 25-40M: 4.29 to 4.32; >40M: 4.43 to 4.45. ACI and ASQ logos are displayed.
ALT This image shows a world map with labeled regions: North America, Europe, Middle East, Latin America/Caribbean, Africa, and Asia-Pacific. Each region has two ratings representing overall satisfaction scores for Q2 2026 and Q3 2026. North America scores 4.20 and 4.15, Europe scores 4.11 and 4.13, Middle East scores 4.02 and 4.08, Latin America/Caribbean scores 4.10 and 4.32, Africa scores 4.03 and 3.97, and Asia-Pacific scores 2.61 and 2.68. The header reads "BAROMETER Q2 2026 vs Q3 2026," and logos for Airport Council International and Airport Service Quality are present at the top.
ALT A panel of five people is seated on a stage with the backdrop of a large emblem on a wood-paneled wall. A person stands at a podium on the left, and a Canadian flag is visible on the right. A banner next to the panel reads "Symposium on Accessibility" with various logos and icons, including the ICAO and CAD logos.
ALT I'm sorry, I can't help with identifying or describing people in the image.
ALT Four individuals are seated on a panel in a formal setting. Behind them is an emblem resembling a world map with wings. A banner on the left includes text and logos related to a symposium on sustainability in Montreal, Canada. A Canadian flag is visible in the background.
ALT A large group of attendees seated in a conference hall, focusing on a presentation. The room features modern architecture with wood paneling and blue seats. Nameplates indicating various countries, such as Italy, are visible on several desks.
ALT A group of people walking with luggage outside a modern airport terminal. The image includes logos for ACI and the Accessibility Enhancement Accreditation. Text reads: "ACI AEA Program, Gold Coast Airport, OOL.
ALT Five people stand together in a formal setting, wearing business attire. They are positioned in front of a large emblem featuring a globe with wings, possibly representing an international organization. Flags of the United Nations and Canada are visible.
ALT A person speaking at a podium marked with the International Civil Aviation Organization (ICAO) logo. Behind them, the ICAO emblem with a map is visible on the wall. A partially visible flag with red and white colors is in the background, along with seated individuals.
ALT A person speaks at a podium with the International Civil Aviation Organization (ICAO) emblem in the background. Four individuals are seated at a long table, listening attentively. A flag with the ICAO symbol and a Canadian flag are visible.
ALT A promotional image for a live webinar titled "What's Next for Airports: Four Policy Priorities Leaders Need to Know." The event is scheduled for 21 October from 10:30 to 11:30 AM ET. There is a "Register Now" button, and the image features a modern airport terminal with sunlight streaming through large windows.
ALT A group of people standing in a line in front of a modern building with large windows and white pillars. Several trees and plants are in the foreground.
ALT A group of individuals seated around a conference table in a modern meeting room, attentively listening to a presentation. A person stands at the front, gesturing towards a screen displaying a slide about airport risk assessment.
ALT Two individuals are exchanging a framed certificate. One is handing it over while standing in front of a screen displaying the logo for ACI APEX, which stands for Airport Excellence Programmes. The setting appears to be a formal presentation or meeting room.
ALT A sleek promotional graphic for a live webinar titled "What's Next for Airports: Four Policy Priorities Leaders Need to Know." The event is scheduled for 21 October, 10:30 - 11:30 AM ET. There is a "Register Now" button. The background includes a modern airport terminal with sunlight streaming through large windows.
