Questions about your bill? Looking for assistance? Come talk with our team! 💙
We enjoyed connecting with customers at the resource fair last week, and we’ll be at a few more community events soon:
🗓️ Thursday, October 29 • Centerville and Montgomery County Job & Career Fair
11:00 AM - 3:00 PM
Sinclair College - Centerville Campus
5800 Clyo Rd, Centerville
🗓️ Tuesday, November 3 • Fortis College (Centerville) Fall Career and Resource Fair
10:30 AM - 12:30 PM
Fortis College - Centerville Campus
555 E Alex Bell Rd, Centerville
🗓️ Saturday, November 7 • 2026 Diabetes Dayton Wellness & Diabetes Expo
10:00 AM to 1:00 PM
The Mandalay Event Center
2700 E. River Rd, Moraine
Stop by, ask questions and learn about resources available to you. We’re here to help!
Beavercreek customers: We're bringing our Customer Service team to you.
Join us at Chase Bank on October 14 to get answers to questions about your account, billing, payment plans, and available assistance programs.
✅ Account and billing questions
✅ Payment plan options
✅ Electric Choice information
✅ Financial assistance programs
📍 Chase Bank
2687 Fairfield Commons Blvd.
Beavercreek, OH 45431
📅 October 14, 2026
🕠 5:30-7 PM.
No appointment necessary.
Have questions about your AES Ohio bill or account?
Stop by and meet with our Customer Service team at Chase Bank on September 29, 2026. We'll be available to answer questions, discuss payment plan options, and help connect customers with available assistance programs.
✅ Account and billing questions
✅ Payment plan options
✅ Electric Choice information
✅ Financial assistance programs
📍 Chase Bank
6460 Wilmington Pike
Dayton, OH 45459
📅 September 29, 2026
🕠 5:30-7 p.m.
No appointment needed. Just stop by and talk with our team.
#AESOhio #DaytonOH #CustomerSupport #CommunityOfficeHours
Stay informed when the power goes out. Outage alerts help you stay informed while our crews work to restore power safely and as quickly as possible.
Sign up for outage notifications to receive updates about outages in your area and restoration progress.
📱 Get alerts by text and email
⚡ Track outage status
✅ Stay informed
Sign up in the online portal: myprofile.aes-ohio.com/Profi…
👉 Don't forget to follow us for the latest updates.
Storm restoration update: Our crews will continue working around the clock until every customer is restored.
The photos below show some of the challenges crews are working through across our service area, including downed trees, broken limbs, and damage to electrical equipment. Crews are assessing damage, clearing hazards, and safely making repairs as quickly as possible.
Want to learn more about what happens during power restoration? Visit our restoration page to see the steps crews take to safely restore service after severe weather: aes-ohio.com/power-restorati…
As work continues, please stay away from downed power lines and give crews plenty of space to work safely.
Thank you for your patience while restoration efforts continue.
Our crews continue to make steady restoration progress following last night’s storms. Outages have decreased from more than 17,000 customers to approximately 4,000, and our crews will continue working safely and quickly until all customers are restored.
As restoration efforts continue, please stay away from downed power lines and give our crews plenty of space to work. With extremely saturated ground conditions, keeping a safe distance is especially important for both our crews and the community.
To report an outage or view our live outage map, visit: myprofile.aes-ohio.com/Outag…
Thank you for your patience as our crews continue working to safely restore power.
Please stay safe as storms continue through our region this evening. As of 9:20 PM, more than 17,000 AES Ohio customers are without power.
🚨Customers can report their outage and view our live outage map at: aes-ohio.com/outages
Restoration work will continue into tomorrow as crews address the remaining damaged locations.
Many of the outages left to restore affect just 1-2 customers, but each repair still requires careful inspection, damage assessment and safe repairs.
In this video, one of our linemen explains why crews sometimes need to slow down when unexpected hazards are discovered. Safety remains the priority all the way to the final restoration. Thank you for your patience.
Storm Restoration Update:
Thank you for the patience and support we've seen across our service area.
About 6,500 customers remain without service, and crews will continue restoration work through the night.
We appreciate everyone who has made room for work zones, slowed down near crews, welcomed teams into neighborhoods and shared kind words with our customer service team.
The remaining repairs are often more complex and spread across a wider area, but each repair brings more customers back online.
Storm Restoration Update
High winds caused significant damage across our service area, with downed trees driving many of the outages crews are finding.
▪️ ~10,700 customers remain without power
▪️ 634 active outage incidents
▪️ 51,000+ customers impacted
👉 Estimated Restoration Times:
Crews are assessing damage, clearing debris, and restoring service where repairs have been evaluated. Because assessments are still underway, accurate estimated restoration times are not yet available.
👉 Learn more about how power is restored: aes-ohio.com/power-restorati…
Our crews are responding to outages and working safely to restore power as quickly as possible.
If you're without power, here's what to do:
✅ Report your outage online
✅ Check the outage map for the latest information
✅ Sign up for outage alerts to receive updates by text or email
✅ Stay at least 30 feet away from any downed power line and report it immediately
✅ Follow this page for restoration updates
Reporting online helps ensure your outage information is submitted quickly and lets you track updates in one place.
👇 Check the comments for the links!
Outage reporting & map: aes-ohio.com/outages
Sign up for alerts: myprofile.aes-ohio.com/Profi…
Safety tips: aes-ohio.com/safety-tips
High winds moving through our service area have caused outages for 35,802 customers and crews are responding as conditions allow.
If you see downed power lines, stay far away and report them immediately. Treat every line as energized.
To report an outage or check restoration status, visit aes-ohio.com/outages
We appreciate your patience as crews work safely to restore power.
#AESOhio #StormUpdate
Cooling your home can be one of the largest drivers of electricity use. With extreme heat in the forecast, many customers may see higher energy use reflected on a future bill.
🌡️ See how hot weather can impact your energy consumption: aes-ohio.com/understanding-u…
We're back in Xenia!
Visit the United Way's Community Resource Fair at The Hope Spot on Aug. 27 from 3-5 p.m.
Our Customer Service team can help with account and billing questions, payment plan options, Electric Choice information and financial assistance programs.
📍 529 W. 2nd St., Xenia
#AESOhio #XeniaOH
Our crews continue to make progress restoring power while working around the clock in challenging conditions.
Currently, 1,270 customers remain without power across 82 outage incidents. Crews are continuing restoration efforts as weather conditions allow, working safely to restore service as quickly as possible.
Thank you for your patience as restoration work continues.
📍 View the latest outage information on our Outage Map: aesohio.com/outages
Today's storms caused widespread damage across our service area. At this time, 8,645 customers remain without power due to 241 active outage incidents.
Crews are actively assessing damage, making repairs, and safely restoring service as quickly as possible.
We appreciate your patience as our teams continue working around the clock to restore power.
Please continue to monitor our outage map for the latest updates: aes-ohio.com/outages
⚠️ Storm Update: At this time, 12,754 customers are impacted by 253 outage incidents across our service area.
Our crews are in the field assessing damage and working to safely restore power as quickly as possible.
👉 If you experience an outage, please report it online at aes-ohio.com/outages or by calling 877-4OUTAGE (877-468-8243).
#AESOhio #StormUpdate
⚡ More than 32,000 customers have been restored since 3:30 p.m. ⚡️
Our crews have been working continuously since storms moved through our service territory, reducing outages from approximately 33,000 customers at 3:30 p.m. to under 700 customers now.
We won’t stop until every customer is restored.
As potential weather systems move through our service territory this evening and early morning, our crews remain ready to respond.
📍Customers can continue to check our outage map for the latest updates and report an outage: myprofile.aes-ohio.com/Outag…
Thank you for your patience, and thank you to our linemen and crews working safely and quickly to restore power across our communities. 💙
#AESOhio #WeatherReady #thankalineman
























