We enjoyed your visit to Alaska! Thank you for the work you’re doing to support broadband expansion.

We also want to recognize our technical team, whose dedication, expertise and long hours made this restoration possible. You may see them on site cleaning up over the next day. Thank you for being an ACS customer. We appreciate the opportunity to keep you connected. (2/2)

8/4 5:45 P.M.: We are pleased to share that services in Sitka are restored. We appreciate your patience and understanding as our crews worked to repair the extensive damage to our network. Restoring reliable service as quickly &safely as possible was our top priority. (1/2)

8/4 10:08 A.M.: Our technician is back on site and working to restore all DSL Internet, and voice services by the end of the day today. Thank you for your ongoing patience and we will continue to keep you updated.

8/3 4:06 P.M.: Fiber repairs in Sitka are now complete, and fiber internet and Voice over Internet Protocol (VoIP) services have been restored. Our crews are continuing work on copper line repairs to restore all remaining DSL and voice services.

8/3 10:31 A.M.: We are beginning to see some services restored in Sitka as repair work progresses. Our team continues to work on restoring all affected services as quickly and safely as possible. We will share another update as more information becomes available.

8/3 9:14 A.M.: Our team is back onsite this morning. They will continue working until all services are restored. This continues to be a top priority. We apologize for the disruption and thank you for your ongoing patience.

We’re aware of the disruption and have teams actively working on it. Thank you!

We are optimistic that internet and phone service could be restored by tomorrow morning, though restoration efforts are ongoing. We will provide another update in the morning with the latest information. Thank you for your continued patience and understanding. (2/2)

8/2 8:34 P.M.: The damage to our fiber and copper infrastructure was significant. Our team has been working throughout the day and is continuing work this evening to restore service to all affected customers. (1/2)

8/2 8:25 A.M.: Our technicians are back on site this morning and working to restore service as quickly as possible. Thank you for your ongoing patience, we know how important it is to get your service back up and running.

We apologize for the inconvenience and appreciate your patience as we work to repair our damaged equipment. (2/2)

8/1 8:08 P.M.: Unfortunately the damage caused by construction equipment is resulting in extensive repair work. Our technical teams have worked diligently throughout the day and evening. It’s likely repairs will extend into tomorrow. (1/2)

8/1 8:45 A.M.: Our technician was on site at 7:30 a.m. and is working to restore service as quickly as possible. We will continue to share updates as we have them. Thank you for your continued patience.

As a result, repairs are expected to take several hours. We will provide another update tomorrow morning once our techs have assessed the site. Thank you for your patience and understanding as we work to restore service as quickly and safely as possible. (2/2)

7/31 4:00 P.M.: Our technician is traveling to Sitka this evening and will be on site early tomorrow morning to begin repairs. Because the damage affects multiple fiber and copper lines, each individual strand must be carefully spliced. (1/2)

7/31 2:07 P.M.: After onsite investigation, we've learned our fiber and copper were damaged by construction equipment. We're sending repair teams to Sitka to restore services. We do not have an ETA at this time. We'll continue to share updates as we have them.

7/31 12:13 P.M.: We have identified the cause of the outage as an issue with a third-party provider. We are working closely with the provider to restore service as quickly as possible. Thank you for your patience. We will continue to provide updates as more info is available.

We apologize for the interruption and appreciate your patience as we work to get everyone back online. We will provide updates as more information becomes available. (2/2)

7/31 12:07 P.M. Alaska Communications is currently experiencing a network outage in Sitka that is affecting voice and internet services. Our teams are actively investigating the issue and working to restore service as quickly as possible. (1/2)