Author of Farewell and How Not to Be My Patient

On the tundra in Rochester, Minnesota
Joined March 2014
Lifestyle modifications have a proven track record of modifying brain fog in most individuals. Read more 👉 lttr.ai/ACgCf #CommonMedicalTerm #MedicalCondition #BrainFog #WorldHealthOrganization
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"There is a growing concern that AI is actually making customer service worse." lttr.ai/ADsq6 #artificialintelligence #AI #customerservice
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What can we mere mortals learn when an icon has an off day? Read more 👉 lttr.ai/ADpsx #BostonMarathon #goat #PayAttention
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Unfortunately, as a culture, we in America have one of the lowest life expectancies because of lifestyle issues and choices. Read the full article: The Group that Defied the Odds ▸ lttr.ai/ACgCm #ActiveAdultCommunity #PhysicallyActive #BottomLine
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Studies show that when we attempt to do two things at once, it takes 50% longer to complete the task, there are 50% more errors, and there is a 40% decrease in retention rate. And you wonder why your doc doesn't listen. Read more 👉 lttr.ai/ADiTJ #doctorburnout
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You do need to be an active participant in your care, and I show you how, especially if you have a frightening diagnosis. Read more 👉 lttr.ai/ADheZ #empowerepatient #SimilarSituation #DoctorPatientRelationships
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Most patients are reasonably proactive, preemptive, and totally engaged in the decision-making process, and of course that is the American way. Read more 👉 lttr.ai/ADS6k #empowerepatient #SimilarSituation #DoctorPatientRelationships
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We humans thrive on consistency and predictability, and our groundedness becomes disrupted even if the move is positive. Read the full article: Hey, Lady, You Want This Piano Moved? ▸ lttr.ai/ADRKh #Piano #MovingCompanies #UberDriver
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The confrontational encounter in the physician’s exam room is of little value to the patient, the family, and the provider. Read more 👉 lttr.ai/ADKbz #empowerepatient #SimilarSituation #DoctorPatientRelationships
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Medicine has now merged in some circumstances into a sparring battle where patients access information and recommendations and have already made up their minds about a course of treatment Read more 👉 lttr.ai/ADDgu #empowerepatient #SimilarSituation
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"If you are dealing with customers on the phone, in person, via internet chat, or over the counter, pause and ask yourself, “How can I make the voyage of this suffering pilgrim (your customer) a little less perilous?”" lttr.ai/AC5hD #artificialintelligence #AI
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Artificial intelligence (AI) has the potential to revolutionize customer service. Or make your life miserable. Read the full article: When AI Customer Service Goes Horribly Wrong, Humans to the Rescue ▸ lttr.ai/ACo7N #artificialintelligence #AI #customerservice
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One of the biggest problems with AI-powered customer service is that it can be impersonal and frustrating. Because it is. Read more 👉 lttr.ai/ACjmm #artificialintelligence #AI #customerservice
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When AI Customer Service Goes Horribly Wrong, Humans to the Rescue ▸ lttr.ai/ACgCP #artificialintelligence #AI #customerservice
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In almost every sport there is a seminal event, an iconic contest that defines the career of a performer. Read the full article: Mirror, Mirror, on the Wall, Who’s the Greatest Athlete of All? ▸ lttr.ai/ACLTb #BostonMarathon #goat #PayAttention
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As our life unfolds, we are not a cork bobbing aimlessly on the sea of life. Read more 👉 lttr.ai/ABvAz #success #YellowBrickRoad
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The COVID together-aloneness has fueled the emergence of an industry that saw a need and created an armada of licensed, certified, and bonded organizing professionals. Read more 👉 lttr.ai/ABumO #mariekondo #declutter #LivingSpaces #ElectronicDevices
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Be engaged, be proactive and know what you can do if you become concerned about losing your cognitive bandwidth. Read more 👉 lttr.ai/ABt25 #CommonMedicalTerm #MedicalCondition #BrainFog #WorldHealthOrganization
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Phrase your request like this: What types of therapy can I do now to improve the outcome of this condition? Read the full article: What Empowered Patients Can Learn from the Car Repair Guy ▸ lttr.ai/ABtFh #empoweredpatient #medicalcheckup #WindChill
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