Consulting and Professional Services for the Utility Industry since 1999. Formerly Blue Heron Consulting.

Rochester, NY
Joined May 2014
Small teams build deep, intuitive system knowledge over time. But systems are more resilient when that knowledge is shared, documented, and accessible. Healthy systems don’t rely on one person—they adapt as teams and priorities change. #UtilityTeams #SystemKnowledge
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Go-live is often treated as the finish line, but long-term support matters more. After launch, new requests and small issues either get handled consistently or quietly pile up. Life after go-live is what determines whether a system truly lasts.
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Teams judge a system not by features, but by how understandable it is. Clear ownership, visible logic, and shared context make complexity navigable and boost daily confidence. #OracleUtilities #UtilityIT #SystemHealth #OperationalClarity
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As the year winds down, we want to say Thank You! We are immensely grateful to our clients, our partners like POWERCONNECT.AI, and our incredible BHC Global team for a fantastic year of innovation and collaboration. Happy Holidays! 🎁
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If your team is moving data by hand, your systems aren’t helping enough. The biggest gains right now aren’t from flashy tech — they come from connecting systems, automating routine work, and using AI where it actually adds value. Smaller changes. Real impact.
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The Secret Sauce to Slower Decembers? Automation. This time of year, every team wants less fire-fighting and more time to plan. Stop manually feeding data between disconnected systems. Invest 1 hour in mapping out 3 routine, repetitive data transfers.
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This month, we're pulling back the curtain a little bit to show how BHC Global makes complex systems simple. If you had to describe your team's current mood in one emoji, what would it be? We'll start: 🤯 (followed quickly by a hopeful ✨).
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Today we’re grateful for the people who make progress possible — our teams, partners, and clients. Your trust, collaboration, and dedication fuel everything we do. Wishing you and your families a wonderful holiday filled with rest, connection, and gratitude. Happy Thanksgiving
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This week we’re grateful for our clients, partners, and the utility teams who keep communities powered year-round. Progress in our industry is built on collaboration — and we’re thankful to be part of that shared mission. Happy Thanksgiving from all of us at BHC Global. 🦃
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Utilities spend hours on repetitive tasks — billing reviews, call logs, field reports. With partners like @powerconnectai , we’re helping teams move from manual to intelligent, using products like Billing Exception 360 to automate the routine and focus on what matters.
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Every utility pro knows this feeling: the calm before the storm… followed by six outage tickets, three calls, and one heroic fix before lunch. Here’s to the people who keep it together when the grid doesn’t. You’re the real MVPs. #Utilities #Workforce #EnergyLife #BHCGlobal
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Good customer service starts with listening, clear communication, and empathy. Which company comes to mind when you think of great service? hashtag#CustomerExperience hashtag#Utilities hashtag#BHCGlobal
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After a year of training, early mornings, and sheer grit — Hannah Henrickson crossed the finish line of her first Ironman! She brings that same drive to every project at POWERCONNECT.AI and @BHC_Global . Congrats, Hannah — your determination inspires us all! 🙌🏽 #Ironman
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Oracle C2M sessions build utility teams’ confidence, simplifying complex processes into clear, repeatable routines for smooth operations. Training turns tech into results. #UtilityTech
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If your utility could invest in AI for one area first, where would you choose?
100%Customer engagement
0%Grid reliability
0%Workforce support
0%Data insights
1 votes • Final results
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🇺🇸 Happy 4th of July from all of us at BHC Global! Wishing you a safe and fun-filled day celebrating freedom, community, and good company. #IndependenceDay #4thOfJuly #BHCGlobal
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@BHC_Global acquires POWERCONNECT.AI Full acquisition press release: lnkd.in/etB5eDMV Schedule a demo today: lnkd.in/eZ4ddnPc
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