Hi Pasindu, we’re sorry for the trouble here. We’d be happy to look into this for you. We haven’t been able to locate your previous Support request based on the information in your post. Could you please DM us the email address you contacted our Support team from? We’ll use that to locate your request and investigate further. 🙏

Olá! Lamentamos saber que você está enfrentando problemas com o BioRender. Se você notar lentidão ou problemas de desempenho, este artigo traz algumas dicas úteis de solução de problemas que podem melhorar sua experiência: tinyurl.com/whtbhzdh Caso o problema persista, entre em contato conosco pelo e-mail [email protected]. Nossa equipe de suporte terá prazer em analisar a situação e ajudar!

Hi there! We love that you’re using BioRender. 😊 If you’re experiencing lag, this article has some helpful tips for improving your experience: tinyurl.com/whtbhzdh

Hi Xavier! We’re sorry for the frustrating experience and appreciate you bringing this to our attention. A member of our Support team has now responded to your email and will work with you directly to help resolve the account access issue. 🙏

Hi Kris! Sorry to hear that you're experiencing this. Please email us at [email protected] so we can help out! 🙏

Hi @Warish73 and @AvinashVKarpe ! We’re sorry to hear about your experience reaching out to our Support team. Please send us a DM or email [email protected] so we can look into this and help make things right 🙏

Hi Hüseyin! It looks like one of our team members was able to assist you. Please let us know if there’s anything else we can help with! 🙏

Hi David! We're sorry to hear you were unexpectedly charged 😓. We've sent you an email with more information 🙏

¡Hola! Lamentamos saber que se te ha realizado un cargo inesperado. Por favor, envíanos un correo electrónico a [email protected] y te ayudaremos a resolverlo 🙏

Hi Hugo! Sorry to hear that you're having trouble with BioRender 😢. Please send us an email at [email protected], and our support team will be more than happy to help you 🙏

Hi there! We're sorry to hear that you're having trouble subscribing to a Free Trial. Please email us at [email protected], and our team will be happy to help!

Hi there! We're sorry to hear that you're having trouble signing up for a Free Trial. Please email us at [email protected], and our team will be happy to help you!

Hi! We're sorry to hear you've been having trouble accessing your account. It looks like we responded to your support request on June 16, within 24 hours, and we received your latest reply yesterday. Our team is actively working with you through your support ticket and will continue to assist until this is resolved 🙏

Hi Meharpal, thanks for reaching out! It looks like an agent was able to get back to you within 24 hours 🙏. Please note that our refund reviews typically take up to 2–5 business days.

Hi Nicholas! We apologize for the wait. Please check your inbox for our reply 🙏

Hi Tonine! Sorry for the delay. Please see your inbox for our reply 🙏

Hi there! So sorry to hear that you're having trouble connecting to an agent. Please send us a DM so we can sort this out for you 🙏

Hi Isaac! Please email us at [email protected], and we'd be happy to help you further 🙏

Hi Nada, thank you for your patience 🙏. We just sent you an email.

¡Hola Isabel! Lamentamos mucho saber que estás teniendo problemas con BioRender. Envíanos un mensaje directo y con gusto revisaremos esto contigo para ayudarte 🙏