Official User Support for Brave Browser. Please send us a DM for assistance.
San Francisco, CA
Joined June 2018
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We’re aware of an issue affecting some Windows users with yesterday's release (v1.81.131), where Brave launches as a blank, unresponsive screen. If you're experiencing this, please see this post for steps to resolve community.brave.com/t/resolu….
We are experiencing an issue with our Community and Help Center pages. Thank you for your patience as we work to resolve the matter.
We are leaving connections to Brazil off over the next few days temporarily while we address some issues with the integration. Thank you for your understanding. Updates can be found in the post: community.brave.com/t/brazil…
Brazil: Verifying Brave Rewards with Uphold & Gemini re-enabled! community.brave.com/t/brazil…
Ads Payout Status Update community.brave.com/t/ads-pa…
Keep posted here about Brave Ads Payout Status for May 2022
community.brave.com/t/ads-pa…
We are actively working to ensure users receive their April payout. Please note that payments to verified and unverified wallets will continue to process through next week. Thank you for your patience as we work to complete your payments. community.brave.com/t/ads-pa…
Are you a Creator? Keep posted here for more on Creator Payout Status - community.brave.com/t/april-…
As we prepare for payouts, keep posted here about Brave Ads Payout Status for March 2022 - community.brave.com/t/ads-pa…
Brave Support retweeted
Sounds like somebody, somewhere, broke the Internet today. Do you use Brave's dark theme, and happen to be noticing odd issues with the pages you visit today? If so, I'd love to know if you have the Adobe Acrobat extension installed in brave://extensions/. If not, any others?
Brave Support retweeted
So excited to share that Brave Search is now open to all! Read more at brave.com/brave-search-beta/, or get right to searching at search.brave.com.
Brave Support retweeted
The new privacy-preserving #BraveSearch beta is available for all Brave users (desktop/Android/iOS), as well as from other browsers at search.brave.com. Built on top of an independent index, it doesn’t track users, their searches, or their clicks. brave.com/brave-search-beta/
We are testing out Favorites on the New Tab Page in our latest Beta and Nightly - we'd love your feedback!
Test with Brave Beta:
brave.com/download-beta
Read through documentation: support.brave.com/hc/en-us/a…
Leave us your feedback here:
community.brave.com/c/new-fe…
We are testing out a dark mode for our Speedreader feature in the latest Nightly - let us know what you think:
community.brave.com/c/nightl…
Quick notice to all Brave Rewards users -- do not attempt to reinstall Brave or modify any browser files if you are still awaiting payout. Doing so may make it impossible to claim any pending/future rewards.
community.brave.com/t/do-not…
Brave Support retweeted
It sounds like the same bug others are hitting. We're doing a hotfix release that should make you whole. Cc'ing @BraveSupport @mandarstwit to follow up when the release is out.
Brave Support retweeted
"This is customer service at its finest. Just makes me more pumped about how awesome Brave is."
I got this in an email from a user today after a brief discussion in Twitter DMs, followed by a Zoom call. This is the impact we aim to deliver with each interaction 🙂
Brave Support retweeted
Just added another BAT purchase to the Transparency page. This is our largest to date: 172.4K tokens. Learn more at brave.com/transparency.
When advertisers run ads with fiat, we use those funds to buy tokens. Those tokens are then distributed to participants of Brave Ads.
Brave Support retweeted
Please confirm if this policy means that YouTube will begin deactivating accounts for users that are protecting their privacy and security through the use of ad blocking and tracking protection. Thanks in advance.
