@BrentLeary

a guy trying to make sense of it all

 Stockbridge, GA
brentleary.com
Joined November 2007
  • Tweets36K
  • Following1.8K
  • Followers12.4K
1.4KMedia
Our buddy @ValaAfshar, Chief Digital Evangelist for @Salesforce and notorious Boston sports fan, will turn the tables and interview us on the 14th anniversary edition of #CRMPlayaz! Join us Thursday at 3pm et! lnkd.in/gZ9Wunbr
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From @CRM: Brand Keys Loyalty Leaders 2026 Prove AI Has Gone from Novelty to Mainstream? destinationcrm.com/Articles/…

Brand Keys Loyalty Leaders 2026 Prove AI Has Gone from Novelty to Mainstream 

The brands winning loyalty make consumers feel more capable, connected, and confident, all areas where AI is helping.

destinationcrm.com
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From @CRM: Genesys Xperience Focuses on AI to Enhance CX destinationcrm.com/Articles/…

Genesys Xperience Focuses on AI to Enhance CX

Genesys is strengthening Genesys Cloud with agentic capabilities and new integrations, the company says at its annual Xperience user conference.

destinationcrm.com
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From @CRM: AI Drives CX Today, Speakers Assert at Verint Engage destinationcrm.com/Articles/…

AI Drives CX Today, Speakers Assert at Verint Engage

AI is producing some big results for Verint customers, while Agent Factory will alter contact center staffing.

smartcustomerservice.com
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From @CRM: Verint Comes Away With Powerhouse Status After Merger, CEO Says at Engage 2026 destinationcrm.com/Articles/…

Verint Comes Away With Powerhouse Status After Merger, CEO Says at Engage 2026

Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities.

smartcustomerservice.com
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From @CRM: Pega's Working to Address AI Returns Realization destinationcrm.com/Articles/…

Pega's Working to Address AI Returns Realization

Pegasystems at its PegaWorld 2026 conference unveiled strategies and products to help companies optimize their AI investments.

destinationcrm.com
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From @CRM: Customer-Obsessed Companies Deliver for Shareholders destinationcrm.com/Articles/…

Customer-Obsessed Companies Deliver for Shareholders

Companies that invest in customer experience outperform those that don't by eight times

smartcustomerservice.com
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From @CRM: AI Is Changing the CMO's Role destinationcrm.com/Articles/…

AI Is Changing the CMO's Role

Forrester outlines in a new report how marketing leaders need to adapt to AI's dominance.

destinationcrm.com
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From @CRM: AI Agents Poised to Reshape Sales, Gartner Says destinationcrm.com/Articles/…

AI Agents Poised to Reshape Sales, Gartner Says

Analysts say sales leaders must rethink strategies to unlock true value.

destinationcrm.com
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From @CRM: Cloud5 Sees Unprecedented Contact Center Employee Tenure destinationcrm.com/Articles/…

Cloud5 Sees Unprecedented Contact Center Employee Tenure

In an industry plagued by high turnover, Cloud5 celebrates eight employees with 25 years of service.

destinationcrm.com
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CRM Playaz Watch Party for Oracle AI World Opening Keynote xitter.cf/i/broadcasts/1nAJEEqQn…
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From @CRM: AI Bridges Brands' Loyalty Gaps, Brand Keys Finds destinationcrm.com/Articles/…

AI Bridges Brands' Loyalty Gaps, Brand Keys Finds

Tech, entertainment, and heritage brands are reshaping the loyalty landscape in Brand Keys' Loyalty Leaders List.

destinationcrm.com
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Small Biz Breakdown - Conferences, Shutdowns....and AI xitter.cf/i/broadcasts/1vOxwdBMp…
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PPN Watch Party - SuiteWorld 2025 Day 2 Keynote xitter.cf/i/broadcasts/1zqKVdkbL…
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Pass the Mic - Government Shutdown Edition xitter.cf/i/broadcasts/1YqJDNOdk…
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Small Biz Breakdown - Is Jeff Bezos Right Being Good for Society? xitter.cf/i/broadcasts/1BRJjgoLR…
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CRM Playaz - Lite Edition xitter.cf/i/broadcasts/1ypKdqjAb…
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Small Biz Breakdown - Are SMBs ready for the upcoming Health Insurance Dilemma? xitter.cf/i/broadcasts/1BRKjgMlW…
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CRM Playaz with guest CX Expert and Thought Leader Nitin Badjatia xitter.cf/i/broadcasts/1YpKkkMbM…
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Small Biz Breakdown - Are SMBs Ready for a Post-Capitalism Economy? xitter.cf/i/broadcasts/1OyKAjRPy…
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CRM Playaz - Taking the Lid off AI with Michael Wu xitter.cf/i/broadcasts/1OyJAjzWo…
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