Reliably keeping homes warm and working across the UK for over 200 years - taking care of things 💙
Joined June 2009
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We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su…
Our response to the publication of @Ofgem’s investigation into historic prepayment meter practices: centrica.com/media-centre/ne…
Hi👋, I’m disappointed to hear this. I’d like to look into this and make this right for you and also send this feedback internally to ensure changes are made to improve our services. Please DM me your full name, full address, postcode and telephone number. Thank you- Zarah.
We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su…
We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. 2/2 ^Dave
Hi Mike 👋🏼 my name's Steve in the British Gas Home Energy team here on Social Media. Please drop me a DM with your full name, full address and email address so I can take a look. Thanks, Steve
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Hey there Barry, I'm sorry to read about the inconvenience you've had. Please send us a direct message and we'll help assist you as soon as possible.
Thank you.
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Hi there, you can find all our contact telephone numbers here and opening times here 👉britishgas.co.uk/help-and-su…
Hi there, 👋 we're glad this has been reported and action has been taken. We're aware of scam profiles and we report them too. If you need any help we're here for you. 😊 Please PM us via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su… ^ AN
We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-su…
@Finfan79 We’ve got a pinned post at the top of our page letting everyone know that we’re not able to help via X right now. As it’s easy to miss, we share reminders to point you towards our other ways to get in touch so you can get the help you need.
We’ve significantl y upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. ^Dave 2/2
(2/2) So we can take a closer look & make sure the account is at the stage it should be at, please DM us your full name, the account holder's full name, address & your relation to the account holder. ^Charlotte
Hi Gary , I’m sorry to hear your appointment was rescheduled. Please DM/PM me your full name, address, postcode and telephone number on the account and I’ll be happy to help you with this and make thing right for you. Thank you, Muhammed
Hi There, so sorry thing have not gone as expected, it never great when that happens 😞❤️
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
Hi Simon, I'm Paul from the BGT social media team. I'm sorry you weren't happy the the standard of drive by our engineer. If you've not had a reply to your email as yet then please could you DM me so I can get some more information. Thanks ^Paul.
2/2 You can read more about the work being done to fix these here 👉 smartdcc.co.uk/about-dcc/ and energyombudsman.org/smart-me… Please continue to give us to provide us with your meter readings whilst the smart functions of your meter aren’t working. Thanks Adele
Are you wondering what today’s Price Cap announcement means for you? Lucy from British Gas explains everything, including how our ‘You Pay, We Pay’ initiative helps ease your energy costs!