CGU Insurance

Hi Gaz, please send us a direct message or reach out to us via Facebook Messenger so we can help address your concerns. ~Adi

Hi Clare, we're sorry to hear about your experience. Kindly direct message us so we can assist you further. Thank you. ~Adi

Hi Gaz, sorry to hear about the delay. Please send us a direct message or reach out to us via Facebook Messenger so we can assist you further. ~Adi

Hi Jackie, you can get a quote online at this link bit.ly/3SLcoVI We have a 21 day cooling off period should you decide not to proceed with the policy. Our phone consultants are back on deck Monday morning at 8am. ~Kaz

Thank you for contacting us. We send out renewal documents 4 weeks prior to renewal. You will receive it any time soon. If in case you have not received it in the next 2 weeks, please send us a DM. ~ Cindy

Will you be able to message us through private message facebook.com/nrmainsurance/? ~ Cindy

Can you please send us a DM for us to further assist you with this? ~ Cindy

Hi Will, thank you for contacting us. You can also refer to this link to make changes to your policy; cgu.com.au/contact/update-po…. ~ Checo

Sadly as we do not have access to policy information here in the social team, please call the customer service team on 13 24 81 and they will be able to assist you directly. They are available from 8:00am - 8:00pm AEST Monday to Friday. ~Kaz

Can you send us a DM for us to follow up on this for you? ~ Cindy

It is disappointing to hear about your experience. We would like to have a look into this. Can you please send us a DM for us to assist you? ~ Cindy

Thank you for your patience. We are aware that the lines were down. This has now been fixed. You can call the team for assistance. ~ Cindy

I'm sorry to learn about your experience. We hope you'll reconsider us in the future.~ Checo

We understand your frustration with the increase in Home & Contents insurance premiums this year. We're eager to learn more about your policy. Please provide us with your feedback through this link: cgu.com.au/contact/feedback ~ Checo

Thanks for sharing your concerns, due to character limitation here, could you please direct message us so that we can provide the necessary assistance. ~Adi

Apologies for the system issue on our webchat and thank you so much for bringing this to our attention. While we have this fixed, to avoid further delay, please direct message us more information regarding your complaint so we can assist you. ~Adi

I would need a bit more information from you please to send that to the correct team. Can I please get you to send us a DM for us to further assist you? ~ Cindy

We are sorry to hear what has happened to your husband. We did provide you the link to lodge a complaint. Have you checked the link and lodge a complaint yet? ~ Cindy

Hi, sorry to hear about your experience, I can understand your frustration. However, it is difficult to reply without knowing the circumstances of the claim. Feel free to send us a formal complaint by following the steps to this link; cgu.com.au/contact/feedback. ~Checo

Hi Anthony, thank you for reaching out and letting us know. I will pass this onto our IT team for investigation. Please send us a private message if we can assist further at all. ~ Zac