Our new online application service is now available to everyone applying for compensation. The new service includes a ‘save and return’ feature for unfinished applications.

Our online application service is now available.

Our online application service will be unavailable from 4.15pm to 4.45pm today for maintenance purposes. You will not be able to submit your application during this time.

REMINDER: Our telephone service will be closed tomorrow for staff training. It will reopen on Wednesday 16 September 2026 at 8:30 am. Details on how to contact us online and send documents to us are on gov.uk/cica

Our telephone service will be closed on Tuesday 15 September 2026 for staff training. It will reopen on Wednesday 16 September 2026 at 8:30am. Details on how to contact us online and send documents to us are on gov.uk/cica

Our online application service will be unavailable from midday on Tuesday 31 March 2026 until Wednesday 1 April 2026. You will not be able to submit your application during this time. If you start an application you will lose your answers if you're not logged into your account.

Our phone service will be closed on Wednesday 28 January for staff training. It will reopen on 29 January at 8.30am. You can still apply online and use our contact form at gov.uk/cica

Our phone lines will close at 12.30pm on Wednesday 31 December 2025. They will reopen on Monday 5 January 2026 at 8:30am. You can send us information by post, by email to [email protected] or by using our contact form contact-the-cica.form.servic…

The opening hours for our telephone service over Christmas and New Year are available at: gov.uk/government/news/cica-… You can still apply online throughout this time at: gov.uk/claim-compensation-cr…

A reminder that our phone lines will close at 1.30pm on Thursday 18 December. They will reopen on Friday 19 December at 8:30am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines will close at 1.30pm on Thursday 18 December. They will reopen on Friday 19 December at 8:30am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our online application service will be unavailable from 3pm to 4pm today. You will not be able to submit your application during this time.

Our phone lines are closed today for a local holiday. They will reopen tomorrow at 8:30am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines will be closed on Monday 29 September for a local holiday. They will reopen on Tuesday 30 September at 8:30am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines are closed today for staff training. They will reopen tomorrow at 8:30 am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines will be closed on Monday 25 August 2025 for staff training. They will reopen on Tuesday 26 August at 8:30 am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines will be closed on Monday 25 August 2025 for staff training. They will reopen on Tuesday 26 August at 8:30 am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines will be closed on Monday 25 August 2025 for staff training. They will reopen on Tuesday 26 August at 8:30 am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our phone lines will be closed on Wednesday 11 June 2025 for staff training. They will reopen on Thursday 12 June 2025 at 8:30 am. You can send us information by post, by email to [email protected] and by using our contact form contact-the-cica.form.servic…

Our online application service will be unavailable from midday on Monday 31 March until midday on Tuesday 1st April. You will not be able to submit your application during this time. If you start an application you will lose your answers if you're not logged into your account.