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London, England
Joined September 2012
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Working with #cambridgeweightplan today on managing difficult conversations. Had a tour of their manufacturing plant #oompaloompa
Sitting outside Bills Victoria for 20 mins. Offered a latte I didn’t order. Asked to order, waiter said he’d be back. He hasn’t returned. No surprise sector is suffering. Be aware, be efficient, be polite. Basics in short supply! #cx #custexp #customerexperience #billsvictoria
Research shows that if you put a smile on someone’s face, they become less risk averse and their spending increases. I wonder how much more this landlord has made by making people feel good as they arrive.
@soundcoreaudio hi. Please tell me how to fix liberty airs - they keep switching off. Thx
Shops: please note that your #custexp is not improved by blithely asking an angry customer you've kept waiting ages how their day is going!
Nice auto signature:
Warmest regards,
Daithí
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@BenSmithwell hi Ben. Sorry for cutting our chat short. Just wanted to make sure we spoke. More tomorrow at 11am! Have a good evening. J
@BenSmithwell hi Ben. Yes, tomorrow pm is fine. And if I'm not free I'll call you back ASAP. Thanks
@BenSmithwell Hi Ben. Mandy @ PhoneCoach passed on your details re CX Guns for Hire. I'm in CX & can help. [email protected] 07970524514
Lance Armstrong may have been a master liar but body langauge will always tell the truth lnkd.in/dA2-uZh
A huge good luck to mr @cxinlaw of the fantastic cxinlaw. Knock 'em dead in Oz matey. I'm looking forward to hearing about the client exp…
Interesting angle on service: "As a matter of policy, Heinz does not comment on relationships with customers".
Sometimes #custservice is like pulling teeth. It should be so easy but people (#SportsDirect) make it so frustratingly hard!!