Founder & Pres @ZanesCycles | Author, Reinventing the Wheel: The science of creating lifetime customers | #CustServ Obsessed | Mentor @YEC | Speaker

Branford, CT USA
Joined February 2009
Chris Zane (He/Him) retweeted
Optimizing #customerexperience today means using #AI to make #customerdata actionable. @ChrisZane
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Chris Zane (He/Him) retweeted
Customer Service starts when customer experience fails. - Chris Zane Businesses will not need big customer service teams, if they smartly invest in making customer experience better. Lots of learnings and awesome examples in @dgingiss #theexperiencemaker #customerexperience
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Chris Zane (He/Him) retweeted
This is why local businesses are great. I needed a mask. Asked the clerk if they still sold them. He said “sure, want one? Here take 2…” #shoplocal
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Work @ home CSR’s put you on super long holds to get credit for a complicated call with no impetus to deliver a solution. @sleepnumber Culture of indifference, consider an alternative brand.
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“Customer service starts where customer experience fails.” – Chris Zane Congratulations to Mr. Alvizo! For getting your #Mazda #CX3 be #MaskProTinted! Thank you for your continued trust! Don’t you just hate it when you enter your car and it’s as if it’s summer inside? Our natu
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Chris Zane (He/Him) retweeted
“Customer service starts where customer experience fails.” – Chris Zane #quote #CX #customerservice #customerexperience
Chris Zane (He/Him) retweeted
We are excited today to hold our CSL Fall board of advisors with our longtime member partner, @MayoClinic. Sharing insights on the experience at Mayo, and #service lessons on #healthcare with @ProfLenBerry @WPCareySchool @ASU
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Chris Zane (He/Him) retweeted
El Servicio al Cliente comienza, donde la Experiencia del Cliente falla". - Chris Zane #gurucx #experiencia #customer #cliente #Servicios
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Chris Zane (He/Him) retweeted
Free to all participants, CTF Lawn Signs may be picked up from one of the following locations: Smilow Cancer Hospital Boutique, Zane’s Cycles, Stony Creek Brewery, New England Brewing Company, and Velofix. Click to see hours and details for all locations: bit.ly/37ovkBw
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Chris Zane (He/Him) retweeted
If you're following our 10-Week Training Plan for the 65 mile route courtesy of Zane's Cycles it starts this weekend! Visit the Training section of our website to download this plan and see others: bit.ly/3ggkFyk
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Chris Zane (He/Him) retweeted
"LE SERVICE CLIENT COMMENCE LÀ OÙ L'EXPÉRIENCE CLIENT ÉCHOUE" Chris ZANE Si vous avez correctement conçu l'expérience de vos clients, alors vous avez de bonnes chances de réduire les réclamations adressées au service client. Bon mercredi 😊 #serviceclient #expérienceclient
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Chris Zane (He/Him) retweeted
.@ChrisZane went from a cycling-obsessed #teenager to a #businessowner turning over $21 million a year. We MAKE pigs fly at PalmPons! Earn rewards or grow your online presence at buff.ly/2L9hnQg #successstory
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Chris Zane (He/Him) retweeted
"Customer service is what happens when the customer experience breaks down." -- Chris Zane #quotes
Chris Zane (He/Him) retweeted
In this DMCNY Midweek Recharge Chris Zane and I share the CLTV (customer lifetime value) magic formula Zane’s Cycles uses to successfully guide its business and growth. ow.ly/BHVe50C6uvP @DMCNY @customeralchemy
Chris Zane (He/Him) retweeted
Beer at Zane’s - Drinking a Stella Artois by @StellaArtois @ Zane's Cycles — untp.beer/s/c978780906 – at Branford, CT