We appreciate the information you shared in your DM, and we're sorry for the poor experience. Though we have no availability in the area at this time, you may want to contact American Express to see if they can assist, as your original booking was through them. Thank you. -Dawn

Hi! We're here to help. Please send us a DM with your complete reservation details, and we'll look into this. Thank you for choosing Curio Collection by Hilton! We'll keep a lookout for your message. -Melissa

Hello Matthew! Congratulations on your recent marriage! We are sorry you have had issues with event, and would be happy to create a case with the hotel. Please DM us with details of your experience, and the name, confirmation #, phone #, and email on the reservation. -Michelle

Hi there! Let’s have a conversation over DM to learn more about your experience. Thanks! -Alaa

Hello! They do not have a public email address, but we can take a look for you. Please DM us details of your booking, as well as the full name, account number, phone number, and email address on your Hilton Honors account. We'll keep an eye out for your DM. -Michelle

Let's take a look into this for you. Please DM us the full name, date of check-in, booking source, phone number, and email address associated with your stay. -Michelle

Hi there, We are so sorry to hear that! Please send us a DM with your stay and contact details, along with more about what happened so that we can assist. -Mari

Hi Colby. We can certainly understand your disappointment in not receiving your desired room type. Please send us a DM with your stay details and let's discuss your concerns further. -Zon

We can’t wait to have you! 💙

Hello! We would be happy to look into this for you. Please send us a DM with the name and location of the hotel you are inquiring about so we may further assist. -Tammy

Hello - We have replied to your DM. Please take a look when you have a moment. Thank you -Mary

It is not allowing us the opportunity to send a DM. Please email the hotel at [email protected]. -Calvin

Please check your DM's when time permits. We have sent you the email address. -Calvin

Thank you for bringing this to our attention. Please send a DM with your reservation details for our team to look into this further. Kind regards -Mandy

We agree that this needs to be addressed and ensure that this does not occur in the future. So that we can ensure that your concerns are formally documented, please send us a DM so that we may gather more information. -Camille

Hello we apologize that the staff at your hotel did not respond to your email requests. We value your feedback and would like to alert the hotel to your concerns. Please send us a DM so that we can gather more information and assist you further. -Camille

Hello! Thanks for reaching out to us. We apologize for the inconvenience, could you please send us a DM with your concerns? - Marwan

We appreciate your feedback, James. Please be confident that we will share the points you have outlined with all levels of leadership. Comments from our guests enable us to continually improve and exceed our Hilton standards. Thanks for taking the time to reach out. -Rue