Thank you for explaining. Please send us a message using the link below so we can take a few more details and pass this over to our IT team for investigation. xitter.cf/messages/compose?recip…

Thank you for your feedback. We're not aware of any wider issues at the moment, but we really appreciate you taking the time to let us know. We'll keep an eye on things and monitor for any similar reports. Thanks again for bringing this to our attention.

We're sorry to hear you've been disappointed by your experience contacting us. Our social media team can help with most queries, excluding claims. If you'd like to get in touch in the future, please send them a message using the link below and they'll be happy to assist. xitter.cf/messages/compose?recip…

Hi, we're sorry to hear you've been having difficulty contacting our Pet Claims team. You can reach them on 0345 246 8496. Please note the team isn't available at weekends, but they'll be open from 8am on Monday and will be happy to help.

Hi Tom. Please give us a private message on here and we'll be able to help. xitter.cf/messages/compose?recip…

Please use the following link to DM us, and we'll be happy to help you with anything we can. Thanks xitter.cf/messages/compose?recip…

No problem Alan, one of the team will look into that for you, then get in touch to discuss this. We hope you manage to get it all sorted.

Hi Alan, we always send a refund back to the original payment method. If the account is closed, the money goes into a holding account, you can then transfer it to an open account. Please get in touch with one of the team on the link below, if you need further help. xitter.cf/messages/compose?recip…

Hi Tommy. We can help with most things over here. Please can you DM us on the link below? xitter.cf/messages/compose?recip…

Please check your inbox.

Thank you. We've replied to your private message.

Please message us on the link below. xitter.cf/messages/compose?recip…

Hi Emma, we're very sorry to see you've been waiting to speak with us. Please message us on the link below so we can look into this further.

Hello Lara, the team are here to help. Please drop us a message on the link below, so one of the team can lend a hand. xitter.cf/messages/compose?recip…

Hello Siobhán, we can take a look at what's causing this for you. Please drop us a message on the link below, so we can help. xitter.cf/messages/compose?recip…

Good morning. We're really concerned to hear this, especially regarding the impact on your credit score. Please send us a private message using the link below, and we'll be happy to look into this for you. xitter.cf/messages/compose?recip…

Hi Caroline. I'm sorry you're having trouble amending your policy online. We're not aware of any issues at the moment. If you send us a private message using the link below, we'll be happy to help. xitter.cf/messages/compose?recip…

Hi. It's never our intention to send you a price that you're unhappy with. Any differences in the cover, start date or details entered can impact the premium. We'd be happy to take a look at your renewal. Please send us a message using the link below. xitter.cf/messages/compose?recip…

We're sorry to see this and we'd like to help. Can you send us a message on the link below? xitter.cf/messages/compose?recip…

Our claims team are available to call on weekends. They're available to help between 9am and 5pm on Saturdays, and between 10am and 5pm on Sundays. We hope this helps.