Doug Morneau

TWILIO'S CEO IS BETTING AGAINST ONE OF THE BIGGEST AI MANAGEMENT TRENDS. While companies are talking about flattening organizations and eliminating middle management, Twilio CEO Khozema Shipchandler is investing in his managers. His reason gets to the heart of something I think we're getting wrong about AI workforce planning: "THE THING THAT'S HARD TO REPLACE IS JUDGMENT." linkedin.com/posts/dougmorne… Exactly.

Too many seniors who built our communities now face long waits for assisted living or are forced from homes they want to stay in. This is personal to my family. Bruce Banman and I discuss practical ways to help seniors get the care they need. Special thanks to @BruceBanman for helping out today. #MapleRidge #PittMeadows

There’s a difference between being cautious and being afraid to act. Wisdom teaches us to recognize real dangers and prepare for them. But sometimes we exaggerate risks to justify avoiding something difficult. WISDOM FOR TODAY | 027 Before making a decision, ask: Is this concern supported by evidence? Am I taking sensible precautions, or making excuses? What would responsible action look like? Courage doesn’t mean ignoring danger, and caution doesn’t mean avoiding every challenge. Wisdom prepares for real risks. Fear can invent reasons to stand still. Inspired by Proverbs 22:3, 13 | Philippians 4:8

Missed us at The Patch? This is why I'm running. It's personal. Advance voting is open until Wednesday.

Good intentions don’t produce results. Consistent action does. We all have dreams, goals, and things we want to change. But wanting something and working toward it are two very different things. WISDOM FOR TODAY | 018 Before wondering why something hasn’t improved, ask: Have I taken responsibility? Am I doing the work, or simply hoping circumstances will change? Progress rarely comes from one dramatic decision. It comes from small, faithful actions repeated over time. Wishing changes nothing. Wisdom turns intention into action. Inspired by Proverbs 13:4 | Philippians 4:8

Wisdom begins when we admit we don’t know everything. It’s easy to form an opinion after hearing one explanation, one story, or one side. Wisdom slows down and keeps asking questions. WISDOM FOR TODAY | 012 Before accepting a claim or passing it along, ask: What do I actually know? What am I assuming? Is there more I should understand? Confidence is not the same as wisdom. Seek understanding before settling on a conclusion. Inspired by Proverbs 7:4 | Philippians 4:8

What you protect your heart from matters as much as what you put into it. Every day, we absorb opinions, conversations, headlines, frustrations, and assumptions. Eventually, what we repeatedly allow in begins shaping what comes out. WISDOM FOR TODAY | 009 Pay attention to what is influencing your thinking. Is it making you wiser, more truthful, more patient, and more discerning, or simply more reactive? We can't control everything we encounter, but we can choose what we dwell on. Guard your heart. Your life tends to follow where your attention leads. Inspired by Proverbs 4:23 | Philippians 4:8

Trust is built by what we practice, not what we promise. It’s easy to talk about integrity, kindness, and truth. The harder test comes when keeping our word costs us something or doing what’s right is inconvenient. WISDOM FOR TODAY | 008 Before making another promise, ask whether you’ve faithfully handled the commitments you’ve already made. Our character is revealed in the gap between what we say matters and how we actually live. Integrity turns good intentions into trustworthy actions. Inspired by Proverbs 3:3–4 | Philippians 4:8

Wisdom isn’t just knowing what’s right. It’s choosing it when another path looks easier. Good judgment rarely happens by accident. It grows when we value truth enough to seek it, listen carefully, and think beyond the immediate moment. WISDOM FOR TODAY | 007 Before making a decision, ask: What do I know to be true? What might I be overlooking? Where will this choice lead? Wisdom looks beyond what feels good now to what will still be good later. Inspired by Proverbs 2:6–11 | Philippians 4:8

Good intentions are not enough. Our choices still have consequences. It’s easy to defend what we meant to do. Wisdom asks us to look just as carefully at what our actions actually produced. WISDOM FOR TODAY | 006 Before explaining yourself, consider the outcome. Did your words build trust or weaken it? Did your decision help or harm? Is there something you need to own, repair, or change? Maturity begins when we stop measuring ourselves only by our intentions and start taking responsibility for our impact. Inspired by Proverbs 1:31–33 | Philippians 4:8

Character shows up in how we treat people who can do nothing for us. It’s easy to be generous when there’s recognition, influence, or something to gain. Wisdom asks us to look beyond status and see the person. WISDOM FOR TODAY | 005 Pay attention to how you respond when someone needs help, patience, encouragement, or simply to be noticed. Ask yourself: Would I treat this person differently if they had something I wanted? Integrity is doing what is right when there is nothing in it for you. Inspired by Proverbs 30:8–9 | Philippians 4:8

THE AI EXECUTION QUESTION: If AI saves someone 5 hours a week, where does the value go? More revenue? Lower cost? Faster service? More customers handled? Better decisions? If nobody can answer, you've created capacity, not captured value. #AIExecution #AIROI

EY surfaced the right AI economics question: THE TOKEN INVOICE IS NOT THE COST OF AI. Add integration, data, governance, training, workflow redesign and monitoring. PRICE ≠ FULLY LOADED COST ≠ VALUE ≠ RETURN #AIROI #AIExecution #BusinessTransformation

EVERY AI AGENT NEEDS A BLAST RADIUS. The question isn't whether it can fail. It's how far the failure can travel before something stops it. Identity → Authority → Permission → Boundary → Audit → Kill switch. Trust is not the control. Architecture is. #AIExecution #AgenticAI

AI may automate 30% of someone's tasks without eliminating 30% of the capability that person provides. Automating reporting doesn't eliminate judgment. Automating analysis doesn't eliminate accountability. Tasks aren't jobs. Jobs aren't capabilities. #FutureOfWork #AIExecution #OrganizationalDesign

A company can document a process and still not understand how the work gets done. The missing layer is usually: Exceptions. Judgment. Workarounds. Escalations. Unwritten rules. That's institutional knowledge. AI needs that context too. #AgenticAI #AIExecution #ProcessDesign

Before AI: BUSINESS RESULT → PROCESS → OWNER → DATA → SYSTEMS → AI → ECONOMICS AI is sixth. Not first. #AIExecution #BusinessTransformation #ArtificialIntelligence

THE AI EXECUTION QUESTION: If your company's AI usage doubled next year, which operating metric or P&L line should move enough for you to call that investment successful? If nobody can answer that clearly, more AI usage isn't the goal yet. #AIExecution #AIROI #Leadership

Headcount should be an OUTPUT of AI-driven work redesign. Not the starting assumption. WORK → PROCESS → CAPABILITY → AI → ROLE → HEADCOUNT Starting with “How many people can we eliminate?” starts the decision at the wrong end. #FutureOfWork #AIExecution #WorkforceTransformation

Quick AI readiness test: Ask management to explain how an important process works. Then ask the employees actually doing the work. If you hear two different processes, don't automate yet. Map the work first. #AIReadiness #ProcessImprovement #AIExecution