We can start culture change at any level in an organisation. However, when senior leaders show the way, and role model positive behaviour, more change is likely to happen, more quickly. The Arbinger Institute has just released a new (free) guide: "The leadership gold standard: A blueprint to culture transformation from the top down". It contains some super tools that anyone can use, not just senior leaders: lnkd.in/eTjt_v4J Via @SmartBrief

An excellent article on saying no. It's both healthy and necessary. We should recognise that yes/no is a spectrum, and the best no leaves the asker feeling like they got a yes. Three techniques for saying no effectively: 1) The "yes no": where we say yes to the need, but no to the ask. 2) The "material no": where we don't actually say no, but say yes with a reasonable materials list. 3) The "priority no": where we turn the request into a leadership conversation about what’s most important. medium.com/onebigthought/how… By @juddantin