Etech Global Services is a leading provider of customer engagement solutions for many of the world's most trusted brands.
Nacogdoches, TX
Joined March 2010
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EtechGlobalServices retweeted
Check out my latest article: Servant Leadership Myths II linkedin.com/pulse/servant-l… via @LinkedIn @EtechGS
EtechGlobalServices retweeted
Team @EtechGS - Are you a leader of impact? Do you make a positive difference in the lives of others? Inspire or encourage other people? Are you a leader whose influence makes an indelible imprint on the lives of others? One who lives in such a way as to be missed. #leadership
EtechGlobalServices retweeted
Do you want to optimize agent performance?
Our team of data scientists identify actionable insights from customer interactions to target specific areas where agents require coaching.
Request a demo: bit.ly/3iAJMNW
#AgentPerformance #Insights
EtechGlobalServices retweeted
When customers have problems or questions, connect them with your amazing employees as quickly as possible, with little or no friction. The employee’s opening lines, similar to a stage performer, are not the opening. They're the end of the opening & the beginning of their “show.”
EtechGlobalServices retweeted
You lose credibility when you don't do your homework.
You've got to put in the work.
Do your homework.
EtechGlobalServices retweeted
When kids want to know something, they constantly ask why. We can continue this practice as adults.
EtechGlobalServices retweeted
"Nothing is particularly hard if you divide it into small jobs." ~Henry Ford #leadership
EtechGlobalServices retweeted
"When you intentionally use your everyday life to bring about positive change in the lives of others, you begin to live a life that matters."― John C. Maxwell
EtechGlobalServices retweeted
5 Key questions to ask about measuring Customer Experience
1. How will you gather the data
2. Which measures will support improvements
3. How will you measure success?
4. How will you drive action?
5. How will you engage your customers?
#customerexperience #strategy #marketing
EtechGlobalServices retweeted
Are you worried about annoying your #customers by asking them for #feedback?
➡️To avoid that: Make it optional, make it opt-in, keep it simple, keep it short, ask good questions, ask at the right time, + leave room for unstructured comments. Manage the cadence of surveys. #CX
EtechGlobalServices retweeted
When you expect great things of yourself, great things begin to happen.
EtechGlobalServices retweeted
"Good leadership isn't about advancing yourself. It's about advancing your team."― John C. Maxwell
EtechGlobalServices retweeted
How do you view your customer complaints?
Are they a disaster?
do you ignore them?
or are they a gift?
Customer complaints are a valuable resource for finding & fixing issues to improve customer experiences.
#customerexperience #marketing #CustomerService #strategy
EtechGlobalServices retweeted
Leadership is influence, but how do you maximize your ability to influence? Please check out my latest article on Linked In! @EtechGS #leadership #YouMatter
linkedin.com/pulse/how-influ…
EtechGlobalServices retweeted
Your customers are the reason your business exists.... without them, there would be no revenues... treat them well!! #FridayWisdom
EtechGlobalServices retweeted
“Practice sharing the fullness of your being, your best self, your enthusiasm, your vitality, your spirit, your trust, your openness, above all, your presence. Share it with yourself, with your family, with the world.” - Jon Kabat-Zinn #Leadership #WhatWillYourInfluenceBe…?
EtechGlobalServices retweeted
Amazement does not come from a WOW or over-the-top experience. Those happen on occasion, especially when problems are handled well. But on a day-to-day basis, amazement happens when you deliver experiences that are consistently and predictably above average.
EtechGlobalServices retweeted
Don’t forget about building a brand — one where people talk about it outside of just an Instagram ad.
Ads are just a reminder.
You have to have something to remind them of, in the first place.
EtechGlobalServices retweeted
“What would you do to keep your last customer?” Get a team together and brainstorm the answer to this question and others you may come up with. Once you have the answers, you may never have to worry about only having one customer—your last customer.