Francisco Peebles

I want to recognize Amber Dorsey with @AmericanAir at Miami International Airport. My 89-year-old mom was traveling alone from Bolivia today when the nationwide FAA ground stop threw everything into chaos. In the middle of an incredibly difficult situation, Amber personally stepped in to look after my mom. She arranged wheelchair assistance, helped with meals, worked to secure a hotel after her flight was cancelled, and kept me informed and reassured throughout. Her professionalism, courtesy, compassion, and genuine attention to my mom's well-being were exceptional. As an American Airlines Executive Platinum, I already choose American for most of my travel. Experiences like this reinforce exactly why I remain loyal to them. When things go wrong, it's the people who make the difference. Amber didn't just handle a disrupted passenger. She treated my mom like someone who mattered, and that means more to me than any loyalty benefit. Thank you, Amber. American Airlines is fortunate to have you, and our family is incredibly grateful.

Mom is FINALLY home! ❤️ First, a correction. She’s 88, not 89. I’m sure I’ll hear about that mistake. 😂 For those questioning why I “let” her travel alone, Mom splits her time between her native Bolivia and Texas, where she comes to visit her grandsons. Pretty sure my sister and I don’t even rate anymore. 😂 I told her some people thought she was too frail to travel alone. She wasn’t amused. Her response? “Maybe I’ll need a babysitter when I’m 100.” 😂 Seriously, a huge thank you to Amber and @AmericanAir for looking after Mom through all this craziness. Two canceled flights, and Amber was still there helping us get things sorted out. People like Amber are exactly why I remain loyal to American. I’ve also nominated her for @iflymia’s employee recognition program. She deserves every bit of recognition she gets.

I love technology. The future is amazing. @SpaceX just caught Starship coming back from orbit. AI is speeding up what we can do in ways we're still figuring out. What we can do now should fill us with wonder. But none of it happens by itself. It takes people working their asses off to build these systems, keep them running, and get them back up when something goes wrong. My mom got caught up in the FAA mess, and it brought that home for me. The ground stop lasted a handful of hours, and the people who got it back up deserve credit for that. But the impact is still rippling. Travelers are still trying to get where they're going, and airline employees are busting their butts to help them. The human impact of technology is real. So is the work people do when it breaks.

Well, Mom's rebooked flight got canceled. Looks like another night in Miami. But here's the part that amazes me. Amber is working tonight and is already jumping in to help us figure things out. She only met Mom yesterday, and she's still looking out for her. Seriously, @AmericanAir, this woman is something special. Still working on getting Mom home. Thanks again Amber,

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Be careful of who you listen to. fp34.net/?p=36 via @FJPeebles