Collect, connect & protect your data with FormAssembly - the trusted solution for data collection.
Joined November 2009
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[status] Investigating: We are investigating increased reports of spam hitting a small segment of forms. Some customers may be seeing unwanted spam responses on their forms.
In the meantime, you can reduce spam on your forms by turni… stspg.io/5512pdhk0m6y?u=crdc…
[status] Monitoring: We've applied a block that has significantly reduced this traffic. We're continuing to monitor and refine the block.If you see unexpected responses in your account, you can safely delete them. If you need help, co… stspg.io/5512pdhk0m6y?u=m639…
[status] Resolved: This incident has been resolved. We identified the source of the automated traffic and put protective measures in place on October 17; submission volume has since returned to normal across all affected environments.… stspg.io/5512pdhk0m6y?u=w71l…
[status] Identified: Beginning at about 21:30 UTC on October 9 (5:30 PM ET), some forms with a Salesforce connection began failing with “Error connecting to Salesforce” or “Authorization is no longer valid.” Affected forms may not sen… stspg.io/gs1vr3wkww80?u=d0xm…
[status] Resolved: We have reauthorized the Salesforce connections that were disconnected during this incident. The exception is connections that customers had already reconnected themselves.
What this means for you:
- No action is n… stspg.io/gs1vr3wkww80?u=lrt4…
[status] Identified: Between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET), Salesforce rejected a set of token refresh requests from FormAssembly. As a result, Salesforce authorizations for a subset of customers across all … stspg.io/np681v2kc7cm?u=7c4c…
[status] Resolved: We have reauthorized the Salesforce connections that were disconnected between 00:31 and 05:25 UTC on October 3 (8:31 PM to 1:25 AM ET). The exception is connections that customers had already reconnected themselves… stspg.io/np681v2kc7cm?u=xpdt…
[status] Investigating: We are currently investigating an issue impacting Microsoft Excel and Sharepoint connectors on the platform.
At this time, customers who encounter connector errors are unable to successfully reconnect to Micro… stspg.io/l98x2wj1c6pl?u=qlw8…
[status] Monitoring: A fix has been implemented. Existing authorizations should now function as expected. If you’re still seeing an error, please re-authenticate the connector. stspg.io/l98x2wj1c6pl?u=wvnc…
[status] Resolved: This incident has been resolved. stspg.io/l98x2wj1c6pl?u=4ffx…
[status] Investigating: We are currently investigating an issue where some form submissions are not redirecting respondents as expected after submission.
Under normal circumstances, respondents are redirected back to the form if ther… stspg.io/m9q17ff272mz?u=169g…
[status] Identified: We have identified the cause of the issue impacting form submission redirects.
Our engineering team is actively working on a fix, which will be implemented as soon as possible. We will continue to provide update… stspg.io/m9q17ff272mz?u=545q…
[status] Resolved: The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored. stspg.io/m9q17ff272mz?u=cf17…
[status] Investigating: We are currently investigating an issue that is impacting SAML authentication. At this time, some respondents are unable to access SAML-authenticated forms. This issue may also affect SAML-based login.
Our eng… stspg.io/cj2jjqswxw53?u=5qnl…
[status] Identified: The issue impacting SAML authentication has been identified, and a fix is currently being implemented. Some respondents may still be unable to access SAML-authenticated forms, and SAML-based login may continue to … stspg.io/cj2jjqswxw53?u=ryhv…
[status] Resolved: The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally.
Our team has confirmed service restora… stspg.io/cj2jjqswxw53?u=w9nh…
[status] Investigating: We are aware of an issue impacting some customers where changes made to forms are not saving as expected. In some cases, customers may see a 400 Bad Request error when attempting to save form updates.
Addition… stspg.io/zgnwgf22nlt3?u=bw66…
[status] Resolved: This incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue.
The underlying cause was identified an… stspg.io/zgnwgf22nlt3?u=hs1k…
[status] Investigating: We’re currently investigating reports of the Forms List not loading. Our apologies for the inconvenience. Our team is working to resolve this as quickly as possible. We’ll continue to share updates here as soon… stspg.io/mpgl8n4kwnfg?u=zxhs…
[status] Resolved: This incident has been resolved. stspg.io/mpgl8n4kwnfg?u=zts8…