Dear @flumewater - you may have a customer for life:

Dear @FlyFrontier I really want to book a flight… but your checkout page doesn’t actually … work? Help. >< it took me like 6 minutes to get here. Aaah

Walking in honor and memory of my friend who taught me adventure. #overnight #afsp 16+ miles overnight in NyC - out of the darkness walk.

Lack of a mobile-friendly survey. Heart breaking. #shef

Thank you @BreneBrown for my vacation reading, and the reminder on @LinkedIn to read your new book. I am ready for a week off in Puerto Vallarta. I love your work and can’t wait to read it.

Dear @covesmart I was about the get your system (with one tab open for SimpliSafe and one tab for you guys). Then, I went to the App Store. 2/5 stars for a key component of the security system. Ouch. Just FYI - as you consider growing your business. Great site, bad app = no go.

Dear @Lowes your app’s location of products is woefully inaccurate. Cc: thanks @HomeDepot for spoiling me. >< plumbers putty is on aisle 35…

Dear @Walgreens - I love the convenience of your photo department, but I wish there was more accuracy in the communication. I received an email this morning that my photos were ready, only to be told that they are not 5 minutes ago … not even started. :(

Dear @Instacart your order confirmation process sent me 6 text messages from 3 different short codes. Just FYI -

Thank you @Marriott - for hosting @kpthrive covid shots. It’s surreal. Just got my first shot. May life return to a semblance of normalcy, soon.

Thanks @Target and @AskCapitalOne - thanks for the partnership! Love that I can now deposit checks if I need to at the ATM. :) woot woot. #happycustomer

Dear @ATT - I’m so disappointed with your service. Your associated convinced me out of my grandfathered plan and now... I’m on a plan that’s $140/mo more expensive with no way to get the old plan back. Looking for options from @Verizon now ...

Dear @Nextdoor - one of my neighbors was told he could no longer tell jokes on nextdoor. They were dad jokes, and enjoyed by many. Can you help me understand the rules? (Or look into?) thanks! <3

Hey @HomeDepot - your push notification had “test” as the subject line. Just FYI. ;)

Dear @HomeDepot - your curbside pick up is great but your app’s tap radius for phone entry ... is really off. I tapped around for 60 seconds before randomly finding a block that would work. IPhoneX Os: 13.7

Dear @PandaExpress your employee is eating, maskless in the restaurant. !?! Bascom location.

Dear @Lowes ... ordered a gas stove for install for my home 100 miles away from my current location. Your system required me to buy gas connectors - which are required to be picked up in person at a store 100 miles from the delivery address. Plz help. Delivery in Richmond, CA.

Dear @Lowes your google shopping ads lead me to the home screen of the app: lost customer, lower CVR, lower WTP for google shopping ads (which, at least for tubs, are flooded with Build.com and HD. Contrast with the @HomeDepot experience. Please fix #mobilepolice

Dear @Apple why does system and other take up 30 gigs of my 64 gig phone? I am... so very close to giving up and getting an Android...

Dear @BedBathBeyond your mobile site is stuck on your 20% off interstitial. No way to get out of it... tapping on everything - doesn’t work. :) #mobilepolice