Lover of pretty things • Mum to Eleanor • Former Engineer, Project Manager and now Florist • Founder of @BloomRoomUK
Copthorne, West Sussex
Joined February 2009
- Tweets407
- Following429
- Followers93
- Likes28
When @BlacksHelpTeam email you asking for a review, when the item is yet to arrive (possibly because @evri are less then decent at delivering things) 🤔 Order #610725784 supposedly dispatched a week ago....
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....& then ask you to buy a 2nd item, at a higher cost than the original order, hope it arrives, then they will refund the difference. Without having sent a cancellation or refund for the first order. The item is in stock, so why can't a replacement just be sent? @BlacksHelpTeam
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Sigh. So dissapointed with @thewhitecompany - finally got my hands on a much wanted item after being repeatedly out of stock, except what they've delivered is completely different to the item listing and photos. It's flipping whitewashed, not natural. It looks awful. (1/4)
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They will only refund to a gift card, even with the issue only arising because their online listing and the item supplied are different. Meaning I'll be left with a huge number of vouchers I'll never use and end up £100s out of pocket because their item/listing is wrong. (3/4)
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You'd like to think given this is entirely their fault, that @thewhitecompany would engage some common sense and make things right without me being disadvantaged instead of computer says no. Maybe even thank me for highlighting that the item shipping isn't the same as online.
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When @IKEAUK are meant to deliver to your local @dpdparcelwizard collection point on Saturday, then on Monday, then they decide to deliver to you at home on Tuesday instead and then still don't turn up, despite claiming I'd missed the delivery. 🙄 What an inexplicable shambles.
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I do wonder what the point of booking an @Ocado slot is when the driver decides to deliver an hour earlier regardless....in middle of settling baby to sleep, see my phone ringing but can't answer, less than 90 seconds later, the doorbell goes. 1/2
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Dogs bark, the commotion wakes the baby, and a bunch of poorly packed and therefore largely damaged shopping is left with us as once the baby was awake and we'd answered the door, we may as well take the delivery. Disappointing @Ocado packing and delivery yet again.
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Helen R W Taylor retweeted
Hi @JohnLewisRetail. We bought a Tetrad Skittle Armchair, Harris Tweed Skye Midnight Speckle with Contrasting Buttons in March, and were looking to get the same fabric and buttons on the petite sofa but can't see this online anymore 😭 Is there anyway of ordering this??
When you are assured that migration from @virginmedia to @O2 won't cost more, but they get rid of your discount, so you have to find a new (less overpriced) option...🙄 More annoyed at the repeat of "don't worry" and a failure to get a proper answer until I'd asked 5 or so times.
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@RoyalMailHelp Royal Mail have decided to switch to every other day deliveries in my area, so a parcel didn't arrive before holiday, so update online to redeliver when we are home on the 1st....except they decide to deliver today?! What's the pijnt of specifying a delivery date?
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.....and looks from the signature it's been delivered to our bin......on the morning of bin day. Bloody genius, especially when there's a note in the window about where to actually leave safe if it's a delivery I haven't managed to update preferences for.
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Assume @RoyalMail will pay to replace if it is missing on my return since it was a) not delivered on the requested day, but 2 days earlier and b) hasn't been left safe in any way shape or form?
....another online live chat with @lookfantastic and the @LookfantasticCS team where I'm told that the warehouse haven't got my parcel and I need to wait. Absolute incompetence and fobbed off yet again. No-one can tell me at what point they will admit their mistake and refund me.
Any update on this as still nonreapinse from customer service or from the team I'd spoken to previously who had said I would hear back today. Feels like you are just determined to hold on to my money fornas long as possible by using any excuse.
Riddle me this @lookfantastic - returned an order which you recieved 2 weeks ago (I have tracking & a signature to prove), yet I can't be refunded until your warehouse confirms they received...which 2 weeks later they haven't done. Lost? Stolen? Thrown in bin? Just ineptitude?
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@NextClothing What should I do if I recieve a "thank you for collecting your order" email when I have in fact, not collected my order? (And after a complete shambles of items being available, then delayed, then charged for, then sent but delayed, then some sent to wrong store).
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Hi @RoyalMail, have sent you a further DM about a different parcel that has now had no update in your systems in over a week despite being on a Tracked 24hr service.
Hi @RoyalMail - who do I contact about a parcel I posted last Tuesday on a 48 hour tracked service, that still looks to be at the sorting centre less than 5 miles away a week later? Hasn't moved since last Weds! I have a refund reliant on the parcel reaching its destination!
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Any chance someone could look in to this @RoyalMail as it should have been delivered a week ago and is still showing as at my local post office. Quite a valuable item that is missing, and I presume lost? Have sent you a DM with the details.
@LWTheatres Hi, Could you confirm what is included in the children's gold experience package for Beauty & The Beast? The details we booked this package are slightly different to those in the booking reminder email I recieved today! I'm hoping we get what was sold on booking!
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...and the email received this week is the first mention of everyone needing their own separate hospitality package (the adults don't want or need the refreshments & we can live without the table reservation). How were we allowed to book for just one person if this was the case?
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Hi @LWTheatres & @LondonPalladium - can you provide contact details of someone who can resolve this issue - it was confirmed via DM that the kids gold package available on the day is not the package advertised at the time of booking - we want what we paid for or a refund please!
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