HostMonster Help

Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: hostmonster.com

Hello @tangente , I'm sorry to hear you're having issues with your web apps, we are not currently experiencing any outages. Our customer support is available and helping customers by both chat and phone 24/7 here: Phone: 866-573-HOST Chat: helpchat.hostmonster.com/

Hello @RogerArrieta , sorry to hear your sites are down. I'd be happy to take a look and see how I can help. Feel free to send me a DM with your domain name.

Have you had any plugins or theme update?

Hello! It seems like the issue is related with a plugin on the site.

Hello Frank, it seems to be a issue with cloudflare that is using the CNAME record, can you please contact our support?

Sorry for the late reply, what is your website?

Hello david! sorry for the late reply, can you go ahead and dm us w/ your domain name and details of your issue?

Hello! Sorry to hear you've had a bad experience with our support, could you DM us w/ your domain name please?

We're sorry about that. Please reach out to us via DM if we can do anything to help you out.

Hey, sorry about your experience. We'd love to see what we can do to help you out. Can you DM us?

Hello! Sorry for the late response, do you still need assistance downgrading your package?

Hello! Sorry for the late reply, could you please DM w/ your domain name & more details of your issue? thanks!

Hey. We apologize about the wait times right now. What can we help you with?

We have mitigated the impacted servers. If you're still encountering any issue, please DM your domain. Thank you for your patience.

Glad to hear that you are finally coming back online now. We are still working on the issue for everyone else.

Hello! It seems like our services are slowly coming up but certain features are still being worked. We apologize for the issues.

We have been posting all updates that we get about the network outage. We are still in the process of getting everything online.

We will continue working through the night to make sure that we are completely restored. 2/2