Status alerts on the Hyper Layer Network. Please direct all queries to @hyperlayer_host
South Africa
Joined December 2020
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[status] Investigating: Dear Customer, it seems our upstream provider is fully down. We are not sure if its a data centre issue we cannot even access their website stspg.io/cjsfp1pfbzpc?u=ffzv…
[status] Identified: We have identified a network issue affecting our DPA datacenter. Our core engineering team has been dispatched and is on site investigating the root cause. Affected services may experience intermittent connectivit… stspg.io/cjsfp1pfbzpc?u=dgll…
[status] Resolved: This incident has been resolved. stspg.io/cjsfp1pfbzpc?u=mhcy…
[status] Identified: Dear Customer,
One of our upstream providers is currently experiencing an issue affecting traffic to Google.
As a result, some customers may experience:
Timeouts when placing orders
Issues logging in using Goog… stspg.io/h6cqmfqb38gy?u=sql7…
[status] Identified: Our upstream had made changes to our routing whilst we await an update from upstream providers, and initial tests show that this has helped mitigate the issue. We'll posts updates as they become available. stspg.io/h6cqmfqb38gy?u=c74q…
[status] Resolved: This incident has been resolved. stspg.io/h6cqmfqb38gy?u=ms93…
[status] Investigating: Dear Customer
There is currently an issue with the connection between our database server and ZA-JHB01 it is currently being investigated stspg.io/w575pc75tnnk?u=dr5t…
[status] Monitoring: We are seeing improvements, but there is still some degradation. We have reached out to our upstream provider for more info on the issue stspg.io/w575pc75tnnk?u=7vkh…
[status] Resolved: This incident has been resolved. stspg.io/w575pc75tnnk?u=2p1r…
[status] Identified: Our monitoring has detected intermittent packet loss on JHB01, and we’ve also received customer reports confirming the issue.
We are actively addressing this by first replacing the network cable. If the problem … stspg.io/ysfwwbz5p6fm?u=73y4…
[status] Monitoring: The cable was moved to a new port on the NIC on JHB01, but packet loss remained.
We have since moved the cable to a different port on the switch, and this has now restored normal traffic levels with no further pa… stspg.io/ysfwwbz5p6fm?u=t1l5…
[status] Resolved: This incident has been resolved. stspg.io/ysfwwbz5p6fm?u=cskz…
[status] Scheduled (Dec 15, 2025, 09:00 SAST): Dear Customer,
Please be advised that scheduled maintenance will take place on ZA-JHB01 on Monday, 15 December 2025, starting at 09:00 AM.
The maintenance window is 1 hour, although we e… stspg.io/kdb4rj10zj1n?u=hzgr…
[status] Verifying: Verification is currently underway for the maintenance items. stspg.io/kdb4rj10zj1n?u=1n4p…
[status] Completed: The scheduled maintenance has been completed. stspg.io/kdb4rj10zj1n?u=wjqd…