Senior Director, Analyst for IT Service Desk at @Gartner_Inc. I am moving to Mastodon, currenty at @ITSMChris@fosstodon.org
London, UK, EMEA
Joined May 2013
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We updated our ITSM tools buyer’s guide on @Gartner_inc for clients and subscribers. Highlights follow… – at Hounslow, London
I wanted to wait until a formal @Gartner_inc Mastodon solution was setup, but recent events prompted me to make an earlier move.
I’m not tooting on @[email protected] for now.
I wonder if my employer set up a Mastodon server, so that I could create a techie/business focussed account that they could moderate and federate with other related servers about industry content. We already try to play by our company rules when tweeting on here anyway.
Then I could have a @[email protected] (or something like that). Similar to an email address. Only other @Gartner_inc employees on the server, but of course no issues following and being followed from outside
The 2022 Gartner Magic Quadrant and Critical Capabilities for ITSM Platforms have just published on Gartner.com. #itsm #gartner
The ITSM Platforms Magic Quadrant is now out. I’ll post links and stuff when the Critical Capabilities publishes in the next day or so.
Chris Matchett retweeted
What’s your view on #QuietQuitting? Is it all about proper work-life balance, a harmless response to burnout or a red flag?
Read more about this topic on our blog 👉 loom.ly/tHr_vjw
#ITSM #servicedesk #employeeexperience #modernworkplace #welbeing
Chris Matchett retweeted
My coauthor Joe Mariano and I are excited to share the 2nd of 4 Orlando #GartnerSYM Socks MQs. This is the AI and D&A #SocksMQ 🤖🧦 @cloudera @cloudsmith @ActionIQinc @elastic @incorta @moogsoft @koredotai Congrats all!
Chris Matchett retweeted
Indeed, a @Gartner_HR survey of more than 4,500 knowledge workers and 200 HR leaders showed that in-office mandates drove connectedness sharply down. Among employees with “radical flexibility” 53% reported a high degree of connectedness.
This @HarvardBiz article says Gartner found that 25% of remote/hybrid knowledge workers feel connected to their org’s culture. In-office mandates cause connectedness to decline. #GartnerHR #HR #CHRO bit.ly/3DbPuj3
Chris Matchett retweeted
Trying to communicate with @edfenergy about my direct debit and learning about the deficiencies of chatbots
Chris Matchett retweeted
The government has launched a chatbot to help teachers in Singapore who are grappling with stress and overwork and it's going just about as well as you'd think
