Incendio builds & fixes marketing, consumer engagement, loyalty & CRM programs. We focus on data-driven marketing & technology initiatives. How can we help?

Dallas, Texas
Joined July 2020
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Research shows that improving customer experience remains the number one priority for businesses sbee.link/9r8pv4twkd To stay competitive, retailers must be constantly renewing and rethinking their customer experience, and in the next 12 months. #retail #TRI @ChainStoreAge
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How restaurant brands are staying true to their DEI promises. Despite some pushback and “diversity fatigue,” many companies continue to work toward diversity, equity, and inclusion goals to reflect their changing workforce and consumer set. ow.ly/TtfN1050K5w
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Choice Hotels Makes Hostile Takeover Bid For Wyndham At $7.8 Billion Valuation trib.al/DPmmUg3
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Are Your Prices Scaring Off Customers? Try These 5 Loyalty Tactics by @IncendioWorks customerthink.com/are-your-p… via @CustomerThink
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Are Your Prices Scaring Off Customers? Try These 5 Loyalty Tactics by @IncendioWorks customerthink.com/are-your-p… via @CustomerThink
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White Castle flexes its late-night business with new merch line. Several QSR chains have reported growth in the late-night business, and White Castle is promoting its leadership position in the daypart with a new ‘Night Castle’ merch line. ow.ly/skY9104Y4XY
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Goals "should be ambitious enough that you won’t always get there." Reach 80% and "you’re doing great," says Ron @Shaich. The former CEO of Panera and author of Know What Matters is interviewed by @WSJ bit.ly/3PzSeNt
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Not only does feedback need to be meaningful, but it also needs to be timely and frequent. That means giving in-the-moment feedback instead of waiting for the annual performance review. trib.al/mBJiu1r
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In Bloomin’ board changes, Outback parent names Michael Mohan chair. Casual-dining company also installs technology leader Rohit Lal amid Starboard activism; chair Jim Craigie retires ow.ly/wrCN104StQk
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After massive layoffs earlier this year, technology giants have found one more item to slash: marketing budgets. ow.ly/wL7m50PsTaa
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Microsoft clearly isn’t backing down in the race for generative AI. trib.al/pkMt15x
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5 Pieces Of Practical Career Advice From Uniquely Successful Women trib.al/1eRNNST
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As inflation woes persist, brands are expected to go deep on discounts. Ad Age breaks down what to expect this back-to-school season and how it might affect the crucial holiday period. ow.ly/oTCQ50PsRy1
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Is Fast-Casual Fashion A Fad, Or A New Retail Rival? by @IncendioWorks customerthink.com/is-fast-ca… via @CustomerThink
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Exec Q&A: ‘Retailers Can’t Build a Billion-Dollar Media Business if they Don’t Want to Show Ads’ bit.ly/3XXOmIt
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As many as 60% of restaurant operators believe plant-based “meat” is a long-term trend. Find out how plant-based proteins offer menu innovation, labor savings, and meet on-trend cravings: ow.ly/PHJO50P7RXX (Sponsored by @TysonFdsrvc)
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Yum adds Walmart executive Brett Biggs and Boeing executive Susan Donizto its board. Biggs and Doniz bring extensive financial and IT/data analytics experience to Yum’s board. ow.ly/EfpY104OGHi
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Most Stay-At-Home Moms Face Bias When Returning To Work, Survey Shows trib.al/OUmiDEp
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Restaurant hires trend down in June. The Bureau of Labor Statistics June report shows that restaurant and bar jobs declined by nearly 1,000 positions, marking the sector’s first drop in nearly two and a half years. ow.ly/jw7h104Nlx3
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