Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination – Timothy Keiningham, Lerzan Aksoy, Alexander Buoye, An Yan, Forrest V. Morgeson, III, Gina Woodall, Bart Larivière buff.ly/3O5xUSt

Customer-Perceived Innovation: Considerations for Financial Performance and Methodological Approaches – Anders Gustafsson, Tohid Ghanbarpour buff.ly/3AtfeJn

Company Innovativeness — A Radically New Perspective on an Old Concept – Werner H. Kunz buff.ly/3O3zfcD

Perceiving Innovation: Unveiling the Impact on Market Performance – Tor W. Andreassen buff.ly/3Z17aJc

Optimizing Service Productivity With Substitutable and Limited Resources – Jens Hogreve, Alexander Hübner, Mirjam Dobmeier buff.ly/3YSU6V4

Interview with the 2023 JSR Best Article Authors – We spoke with the authors to discuss the critical role of Corporate Digital Responsibility (CDR) in today’s society and explore strategies companies can implement to achieve this. buff.ly/48ReLx5

Corporate Digital Responsibility in Service Firms and Their Ecosystems – by Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit buff.ly/4fE2wXz

Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals. – Edlira Shehu, Besarta Veseli, Michel Clement, Karen Page Winterich buff.ly/3CBRGCo

Reductions in Customer Commitment: An Empirical Study on Pure Downgrade versus Hybrid Downgrade. – Chenxi Zhou, Liming Lin, Zhaoyang Guo, Juncai Jiang buff.ly/48O1NjN

A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer Mistreatment – Fu Yang, Zihan Zhou, Xiaoyu Huang buff.ly/48LoxB0

Call for paper for a Special Issue in the Journal of Service Research on Organizational Frontlines. Guest Editors: Arnold T, Brady M, Brown T & Singh J. Full paper submission deadline: April 30, 2025 Workshop submission deadline: December 2, 2024 buff.ly/40DDLWG

It Never Ends: Vulnerable Consumers' Experiences of Persistent Liminality and Resource (Mis)Integration. – Deirdre O’Loughlin, Johanna Gummerus, Carol Kelleher buff.ly/3Cz9iPm

Development and Validation of a Service Captivity Scale. – Steven W. Rayburn, Suzanne C. Makarem, Mayoor Mohan, Todd J. Arnold, Yamile C. Jackson buff.ly/48PU84E

How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone. – Helena Nguyen, Markus Groth, Anya Johnson buff.ly/412Fsxd

Best JSR Article 2023 – The Best JSR Article 2023 is Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit (2023), Corporate Digital Responsibility in Service Firms and Their Ecosystems. More here. buff.ly/3Z12Ids

Consumers' Intentions to Spread Negative Word of Mouth About Dynamic Pricing for Services: Role of Confusion and Unfairness Perceptions. – Silke Bambauer-Sachse, Ashley Young buff.ly/3WJKGeD

Micro-Level Mechanisms to Support Value Co-Creation for Design of Digital Services. – Tuure Tuunanen, Juuli Lumivalo, Tero Vartiainen, Yixin Zhang, Michael D. Myers buff.ly/4fmxV0N

Organization Architecture Configurations for Successful Servitization – Nima Heirati, Alexander Leischnig, Stephan C. Henneberg buff.ly/3A2UKGN

Gamification Myopia: Satiation Effects in Gamified Activities. – Hammedi, Wafa, Thomas Leclercq, and Nadia Steils. buff.ly/3KomCqM

The Role of Customer Relationship Vulnerability in Service Recovery. – Cenophat, Sadrac, Martin Eisend, Tomás Bayón, and Alexander Haas buff.ly/3Y4pVvi