Senior Analyst at @Forrester, passionate about great customer experiences, movies, & chocolate. Not in that order. ~Views expressed here are my own~ (she/her)
South of Boston, MA
Joined June 2013
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Judy Weader retweeted
Brace yourselves, #CX enthusiasts! @JudyWeader, Principal Analyst at Forrester, breaks down the highs and lows of the customer experience landscape. Get a sneak peek into the future with Forrester's 2024 predictions. tinyurl.com/53zxezsn
Judy Weader retweeted
#GenAI will augment customer experience in 2024. But will #CX leaders improve the right things?
Learn more in our CX Predictions episode of What It Means with Principal Analyst @judyweader and VP, Research Director Martin Gill. forr.com/3seROmM
*tap tap* 🎙️
#Healthcare #CX pros: I’ve got NEW RESEARCH talking about the #ROIofCX, with examples from payers, providers, pharma, & more!
Check out my latest blog for more; @forrester clients can read the report — out now!
#customerexperience
forrester.com/blogs/its-time…
I advise clients around the world, yet I can't help but be consistently disappointed with the US healthcare system's inability to do the one thing it needs to do: take care of patients.
nytimes.com/2023/06/01/busin…
Hey @JetBlue it would’ve been nice if you told me you’d canceled my return flight for an upcoming trip. I mean, it’s nice that you moved me to a whole other flight that’s *6hrs later* but maybe TELLING ME would’ve been the right thing to do…?
Judy Weader retweeted
The Human Rights Campaign has joined the NAACP in issuing a travel advisory for Florida.
HRC is the largest gay rights organization in the United States.
nbcnews.com/nbc-out/out-poli…
Observing Pride Month by removing LGBTQ-related merchandise from your shelves is not, in fact, fitting the brief. It is, however, capitulating to terrorists.
Target is removing certain LGBTQ and Pride month merchandise from its stores nationwide after an intense backlash from some customers, including violent confrontations with its workers. trib.al/Ex7TtRT
Now that work travel is kicking back up again, I’d like to remind the airlines that like to board almost everybody BEFORE the people with window seats that your process is dumb and don’t be surprised when I never want to fly you again
Need help #prioritizing your #CX initiatives, journeys, or #digital initiatives? @forrester has a tool for that--well, several, actually! Read my new blog for tips on how to #prioritize and to learn about tools that will improve your decision-making: forrester.com/blogs/decide-t…
Oh for pete's sake. My "Following" timeline now includes non-promoted, non-RT'ed tweets from accounts that I don't follow. The signal-to-noise ratio on Twitter keeps dropping, and making people pay for a blue check isn't going to fix a dishonest UI and a crap algo.
Judy Weader retweeted
We ( @forrester ) have built a new tool that lets you score and prioritize potential digital initiatives! I co-developed it with the brilliant @JudyWeader and other colleagues. Read more here: "Prioritize Digital Initiatives With Forrester’s New Tool" forrester.com/blogs/prioriti…
The state of domestic airlines in the US, especially the ones that claim to be #CXleaders: expect that the best case scenario is they get you to your destination on-time, safely, with your luggage. Everything else costs extra & they won’t do it even when you pay for it. 🙃
Quite the end to Qualtrics X4, with @thekillers singing (among other things) the highly thematic “Can You Read My Mind?” What a great song for a conference about XM 😂😉 IYKYK
Holy cow, y’all, we’re getting surprise Flying Tomato (@shaunwhite) here at Qualtrics X4 😍😍😍
ALT Olympic gold medalist, snowboarder Shaun White at Qualtrics X4 2023
If I weren’t already masking in public, the fella in the adjacent hotel room—who can’t stop coughing—would be enough to convince me to reach for my trusty KF94s.
I have few polite words for companies that help violate human rights and--make no mistake--reproductive health is a human right.
Individuals should seek secure options for messaging & search, and companies MUST STOP using marketing trackers that are used & abused like this.
Facebook and Google are handing over user data to help police prosecute abortion seekers businessinsider.com/police-g…
