Kailo

This'll be a long one 🫩 Three months of trying to get my Roblox accounts back, and I don’t know where to go from here. I’m posting this because I’ve spent the past few months trying to resolve the permanent terminations of my Roblox accounts, Harzee and Katesen, and I’m honestly reaching a point where I don’t know what else I can do besides arbitration. As I've stated before, I am intimidated to do arbitration due to financial costs and my own circumstances. Both accounts were terminated in July 2026 for “Misusing Roblox Systems.” The enforcement was based on account associations with another account that had seriously violated Roblox’s Terms of Service. I dispute that those associations establish that I personally operated the offending account or was responsible for its activity. I understand that Roblox may have information I cannot see. I also understand that my own account history isn’t perfect. I’m not claiming otherwise. My concern is that I’ve never received a meaningful explanation of how these associations were established or why they were considered sufficient to permanently terminate my accounts. Harzee is my main account, and it represents approximately 12 years of memories. I’ve spent years on that account. One of the most meaningful things I created on it was a game commemorating a friend who passed away. Losing access to that account has been genuinely difficult because those memories and experiences cannot simply be recreated. Katesen was given to me by a developer friend around five to six years ago. Although it doesn’t carry the same longstanding history as Harzee, it became personally meaningful to me over time as well. Since the terminations, I’ve tried to resolve this through Roblox’s available channels: -Submitted numerous appeals through Violations & Appeals, eventually exhausting the available submissions. -Contacted Roblox Support through several different routes. -Filed a Better Business Bureau complaint, which ultimately did not resolve the issue. -Submitted two reports to the Federal Trade Commission. -Submitted Right of Access requests to Roblox Privacy Operations, which were denied on jurisdictional grounds. -Sent a formal Mandatory Informal Dispute Resolution notice to Roblox Corporation through FedEx. It was delivered on August 13, 2026. Continued contacting Support for clarification about the MIDR process, only to receive repeated instructions or statements that they could not provide further information. On November 2, I sent another certified-mail follow-up to Roblox’s Legal Department asking whether my original notice had been received and reviewed, whether Roblox considers it procedurally sufficient, and whether the company is willing to participate in the informal dispute-resolution process. I’m still waiting lol I have also collected screenshots of account recovery and transaction receipts as supporting evidence. The screenshots show what Roblox’s recovery system returned for certain email addresses, but I recognize that they do not independently prove who operated every account. My concern is that shared household circumstances and technical account associations may have been treated as proof of personal responsibility without adequately distinguishing between the people involved. At this point, I’m exhausted. I’ve spent months trying to get someone to meaningfully examine this situation. I know that posting on other platforms won’t automatically get my accounts restored, and I’m not asking anyone to harass Roblox employees or flood Support with messages. I just want to know whether anyone else has experienced a similar situation involving account association, exhausted appeals, or a MIDR notice sent to Roblox. If you’ve gone through FedArb arbitration involving Roblox, I’d especially appreciate hearing about the actual process, costs, and what filing looked like. I’m still hoping for a fair resolution. I just don’t know how much longer I can keep trying to get someone to hear me. Thank you to anyone who takes the time to read this. #EnforcementBan

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