Effective leaders are skilled business operators first, and kind people second. Charity Majors(@mipsytipsy), cofounder & CTO of Honeycomb: "Twitter had 16 years to figure it out and everyone could see that they were not figuring it out. You could argue that X has gotten better or worse, but you can't argue that Musk is running it with 20% as many people. And it's working. You could argue, and I think it would be true, that it's some of the work that those engineers did that allowed this. But this is the point. If we don't do it ourselves, meaning hold ourselves to a high standard, build with efficiency, constantly be like trying to get better, someone will come and do it to us. In the 2010s, there was so much money sloshing around in Silicon Valley and then times started to get tough and all of these companies canceled their DEI programs. They never believed in that. They were just trying to buy people off. I have taken a lot of lessons away from that: it's not enough to be a good person. I believe that people who are kind and care about people can, and usually do, do better than sociopaths in the same roles, but only if they are good at business."