Martina D Malisius

Contact center phone conversations average more than a thousand spoken words. For your organization to use the data to make informed decisions, you need to successfully transcribe and analyze these words. Find out how → bit.ly/3Xhh2ve

This season's hit is sure to be Engage22 Encore – Do you have your ticket? Find out what to expect ➡️ bit.ly/3EdjZ8P

📢 Just in: Verint has teamed up with Zoom to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Read more here ➡️ bit.ly/3WHBy8h

Equip your entire workforce to engage with customers in the right way at the right time. That's a One Workforce™ approach. Join Blair Pleasant of COMMfusion and Verint's Dave Singer as they discuss the 🔑 to building a contact center without walls. bit.ly/3QmFzub

SMG spoke with Dave Singer of Verint about quality programs for customers, their evolution over time and future possibilities. cmswire.com/customer-experie…

Just announced! 📢Today we launched our newly designed partner program. The innovative program provides new collaborative tools & elements to make it easier for partners to accelerate growth, expand portfolios and differentiate in the market. Read more ➡️ bit.ly/3AGXurq

Despite a significant rise in the use of digital channels during the past few years, the contact center is still key to customer experience. Organizations that connect CX and contact center data will gain valuable insights and stay ahead of the curve. bit.ly/38rHu0U

Live from the Blue Lounge at #Engage22 with Celia Fleischaker and Juanita Coley. teapawt.org/i/broadcasts/1mnxedQov…

Quality Programs vs. Interaction Quality. Yes, there's a difference. #Engage22

What was your first digital experience? The consumer shift to digital engagement isn’t new, but the increasing momentum is creating new challenges for brands trying to keep pace with the consumers and their competitors. #Engage22