Rony Abraham

Eureka Forbes is the latest scam in the market. Their team chase you day and night to renew the AMC of their water purifier Aqua Guard. I renewed on July 26th 2027 and raised my first request for service. They scheduled a technician visit for 29 July. Since then I have been following up every day. At customer care I would get a standard reply that my case has been escalated to highest level on priority and within 24 hours my request will addressed and closed. This continued for all of August and then by first week of September o started writing to their customer care and grievance cell. Both relied same as above and then o got a call couple of times again stating the same raga. I enquired on whats happening with Eureka Forbes and Aquaguard only to find out I order to increase their profits they have cancelled their contracts with third party service parents and technicians. They do not have spares filters or have only 1 technician for a metropolitan city. Here a corporate is jeopardising the health of their customers on a daily requirements of purified drinking water and this process they carry out is simply close to Section 420 wherein money is collected and no service provided. I have decided to take them to consumer court and pay for cheating, mental harassment caused, injuries caused to daily boiling water to make it drinkable, ironically their IVR every time you call to follow-up on the request says that Service should be done by their own service technicians to ensure clean and healthy drinking water… but just for profits their practice is exactly opposite. Scam and cheats to of highest category, hence please be careful while parting your hard wares money to them in the name of AMC. I will attach a screenshot of the update on their App as on 30th September showing the service request, updated amd open since August 14, 2027z