The Global Leader in IT Service and Support and Contact Center Benchmarking, and Performance Improvement Consulting
Worldwide | Incline Village NV
Joined November 2009
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🏆 Jeff Rumburg, Managing Partner at MetricNet, has been named a 2024-25 SDI Distinguished Industry Contributor! His leadership and impact in ITSM continue to set the standard for excellence. Congrats, Jeff! #SDIAwards #ITSM #MetricNet
Is your #cost per ticket higher than industry benchmarks? High costs can erode profitability, but cutting corners on #quality is not the answer. Join us Thursday, March 20, 2025 at 2PM EDT! Register here: brighttalk.com/webcast/12683…
Are you prepared for the future of #ITSupport? Emerging technologies and shifting customer expectations are reshaping the industry. Join us Wednesday, March 5, 2025 at 5PM EST for The Future of IT Support: Trends and Predictions for 2025 Register here: brighttalk.com/webcast/534/6…
Top 10 metrics every contact center manager needs for 2025—revealed! Join Jeff Rumburg’s webcast on Feb 27, 2025, 2:00 PM EST. Register: brighttalk.com/webcast/12683… #ContactCenter #Metrics #CX
Is a fully automated service desk achievable? Find out Tuesday at 3:45pm in Session 303 Room 104 at #SupportWorld! #ITSupport #ZeroTouch
Attending @ThinkHDI #SupportWorld this week? Here are some Tuesday sessions you won't want to miss!
201: The Forgotten Experience with @RaeAnnBruno
303: The Zero Touch Service Desk: Myth or Reality? with Jeff Rumburg
#ITSM #ZeroTouch #CustomerExperience #EmployeeExperience
Explore the impact of benchmarking in different sectors. From airlines to banking, our case studies offer insights into real-world applications. Visit: metricnet.com/casestudies/ #Benchmarking #BusinessInsights
🚀 Join @sdi_institute on March 21st for an exploration into AI orchestration, automation, and more at our online AI event! Register Now: servicedeskinstitute.com/eve… #AIOrchestration #AutomationRevolution #GenerativeAI #ConversationalAI #AI
Need an instant benchmark? MetricNet's NEW tools offer a user-friendly interface with a powerful recommendation engine! Learn more at MetricNet.com/InstantBenchma… #Benchmarking #ServiceDesk #ContactCenter #Metrics #ContinuousImprovement youtube.com/watch?v=7IFBrwNi…