As President Americas, I'm responsible for P&L, Operations, Finance, HR, Sales focused on Talent (IT & Engineering Staffing) & Consulting Services.

Miami, FL
Joined March 2015
A little over a year ago, we launched #SitelMAX (My Associate Experience), our global #community designed to transform the #associateexperience. Check out what our MAX community has accomplished since then, and what's coming up in 2021. hubs.li/H0GgTvF0
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When things are out of our control, remind yourself what you can control. Explore @DeloitteUS’ @jenfish23’s advice for staying hopeful through the #COVID19 crisis in her latest @Thrive guide. deloi.tt/325za12
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We are proud to continue our partnership with @Intuit, with the launch of a second #ProsperityHub in Lawton, Oklahoma. This virtual hub brings 75 full-time #workfromhome opportunities to the area. hubs.ly/H0rt17L0
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Next up in our Spotlight Series #webinar, we explore how to leverage the latest technology to create a "Customer First Approach" to #collections. Tune in on June 23 at noon ET: hubs.ly/H0rt5g80
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Today I shared this message with our @Sitel_WorldWide family. I want all of our colleagues, clients, and partners to know we are taking a stand against injustice. #blackouttuesday bit.ly/2MjvZtI
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We are happy to welcome Ryan Maund to our Sitel family, as our new Chief Product & Innovation Officer. Ryan will champion the growth of our #digital capabilities and lead the charge for #innovations. Welcome aboard! bit.ly/2Iut939
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In honor of #InternationalWomensDay this Sunday, we are releasing a four-part video series. In this video, our #WomenofSitel discuss what this day means to them in one word. Stay tuned for the final video coming Sunday! #IWD2020
Registration is open for #EmpowerCX 2020! Save your spot for our annual #customerexperience event, and we'll see you in San Diego! hubs.ly/H0n8dPj0
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And another one! We are honored to be recognized on the @IAOP Best of The Global Outsourcing 100®️ list for the 14th year in a row. Read the announcement here: hubs.ly/H0n8Cw20
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We are happy and proud to be one of @Intuit's chosen partners for this initiative. The #ProsperityHub, aimed at sparking growth in communities, is being supported in the town of Corner Brook by our #SitelatHome agents. Read more here: intuit.me/2wQEPdL
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We are happy to feature this great article from our CEO - Americas @MikePSmall, celebrating #BlackHistoryMonth through his experience. Check it out! hubs.ly/H0n84jy0
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Our CEO Americas @MikePSmall gives us a complete summary of his exciting keynote at @callminer #listen2019. Check out the article here: hubs.ly/H0l-dtP0
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The #automotive industry is going through a lot of changes due to new #technologies and #customer behaviors. Read our latest article by our CEO - Americas @MikePSmall on how #CX can be the key for traditional automotive brands: hubs.ly/H0lCdX80
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The #automotive industry is going through a lot of changes due to new #technologies and #customer behaviors. Read our latest article by our CEO - Americas @MikePSmall on how #CX can be the key for traditional automotive brands: hubs.ly/H0lChz60
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#FinTech is transforming (and disrupting) the banking and financial services industry as #technology advances the ability to get closer to #customers. Read more on the future of financial services here: hubs.ly/H0lChzk0
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We did it again! Sitel Group was recognized by Frost & Sullivan, and we received the - Customer Contact West CC Award for the second time in a row. We are honored to be recognized for our people-centric and enthusiastic culture. hubs.ly/H0lCgdL0
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#Customer #feedback is essential for businesses looking for ways to improve their #CX and deliver the best results. Check out our article about #VoiceOfTheCustomer programs to learn more: hubs.ly/H0lCgdV0
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We are thrilled to sponsor @CallMiner #Listen2019. This year, 5 of our top executives will be presenting at the event, on topics ranging from leveraging #data to #speechanalytics. Read more here:hubs.ly/H0lC7tj0
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Congradulations to @Sitel_WorldWide for wining the Frost and Sullivan award 🥇🥳!
We did it again! Sitel Group was recognized by Frost & Sullivan, and we received the - Customer Contact West CC Award for the second time in a row. We are honored to be recognized for our people-centric and enthusiastic culture. hubs.ly/H0lCfHw0
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