We are a brand experience company specializing in strategy, design, implementation, and execution for any branded environment.

Atlanta, Georgia
Joined August 2011
Retailers who outperform their competition don’t chase innovation as a “eureka!” moment. They build it as a repeatable operating behavior embedded in how stores are designed, tested and rolled out. #BrandedEnvironments #CustomerExperience hubs.ly/Q04B_VTl0
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Here's a retail challenge that’s complex but solvable, and in many cases more important than price: upgraded, intuitive convenience as a pathway to give customers the value they want. #BrandedEnvironments #CustomerExperience hubs.ly/Q04BTFFH0
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Retailers who win don’t avoid problems. They solve them faster and better than their competitors, transitioning from a slow-moving bureaucratic model to a culture of constant analysis and improvement seeking. #BrandedEnvironments #CustomerExperience hubs.ly/Q04BMkGR0
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The countdown is on! 💜🎤🎶 The Miller Zell team is excited to return to the Coca-Cola Roxy in February for Battle for the Brain, a lip-sync competition that brings our community together to support @GoizuetaADRC at @EmoryUniversity. #alzheimers #endalz hubs.ly/Q04BqCfM0
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Store development focused on experiential retail should evolve from gimmicks, spectacle and “Let’s try this!” toward meaningful engagement that improves service, relevance, convenience, emotion & brand loyalty. #BrandedEnvironments #CustomerExperience hubs.ly/Q04Bhz__0
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The youngest Gen Zs and oldest Gen Alphas are price-sensitive, digitally savvy and enamored by physical retail experiences. They wield significant influence on household purchases... and perhaps most distinctly — they were exposed to AI early. hubs.ly/Q04B8FRk0
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With national retail vacancy rates near historic lows, and construction costs remaining high due to inflation, retailers are directing more focus toward upgrading existing locations rather than new store openings. #BrandedEnvironments #CustomerExperience hubs.ly/Q04B0Fwd0
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The denial follows days of rumors that Starbucks was trying to acquire the fast-casual chain. The deal rumors sent shares of Chipotle higher, while Starbucks stock fell on the reports. #BrandedEnvironments #CustomerExperience hubs.ly/Q04B0G810
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For banks, a rebranding means potential confusion and trust erosion. Brand loyalty in banking is hard-won & easily lost. Recreating a unified #customerexperience at scale requires a precise process and an ability to quickly overcome unexpected challenges. hubs.ly/Q04zRNsD0
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Paul Wolski, Miller Zell's SVP/Creative Director, will deliver the opening keynote address at X/SPECS, an invitation-only event from @ChainStoreAge at Scottsdale Resort & Spa. “Rethinking What Retail Design Actually Means" starts at 8:30 AM MST Tuesday. hubs.ly/Q04zRM_M0
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Trust in retail accumulates, often subtly or even unconsciously, through a wide variety of environmental and experiential cues that tells customers whether your business is credible, competent and worth their time. #BrandedEnvironments #CustomerExperience hubs.ly/Q04zDCrT0
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