Sales Director
Amsterdam, Netherlands
Joined February 2012
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@Uber I’ve never dealt with a company who treats customers as badly as you. I ordered food on Uber Eats on Tuesday and it wasn’t delivered. I’ve sent 10 messages to your support function and received no response whatsoever. You’ve stolen my money! #ubersucks
How do you know the value your AI investment is delivering? #ai #digitaltransformation #business #cx linkedin.com/posts/sandrajud…
I think this is true of any time. Good Customer Experience is just good business. bit.ly/2RA7Hhr
A really great example of how too much personalisation can be bad 😊 The intention was good, but the execution, not so much. bit.ly/3l86GuR
"80% of customers are more likely to make a purchase when businesses provide a personalized experience" - really great read. bit.ly/3hasmE9
Businesses want to delight customers through a smooth service experience across every channel. See how using @Genesys Dialog Engine Bot can help create that: gsys.cx/3gViwWE bit.ly/2YeWV49
Companies must find a balance in employee productivity and the employee experience to avoid technology fatigue within the contact centre, see how in this @Genesys blog: gsys.cx/2PXyDHr bit.ly/32hWeZd
Fascinating... improving customer experience isn't always about the technology, it's about the words we use.. bit.ly/3kF5Cyk
.@Genesys Chief People Officer, @EvaMajercsik, shares the three major fears people overcame regarding working from home in this @HRDailyAdvisor article : gsys.cx/31pjKmC bit.ly/3iyzIBs
Really interesting article on how media and telecommunications companies need to adapt (again). bit.ly/2Xs7MHI
In this @Genesys blog, learn how using #AI can help create a positive overall experience for your customers: gsys.cx/39HwPez bit.ly/3k6BR9k
I love reading stories of the impact these committed contact centre people have on their customers. #cxheroes bit.ly/3hGSo1A
[News] @Genesys expands @Microsoft partnership with new #GenesysCloud integration with #MicrosoftTeams. Read: bit.ly/3fMHXci
.@MyCustomer: @Genesys shares experience as a service: how technology is enabling greater agent empathy bit.ly/2M3pY4g
To survive crises, build resiliency through flexibility and productivity. Rethink what you can do now to improve #contactcenter operations. Read the @Genesys blog to learn how: gsys.cx/2zjhrqT bit.ly/3c2Iy78
CX Will Be Essential for Rebuilding After COVID-19: Four Steps You Need to Take Now bit.ly/2ZdOVBO
If ever there was a time to understand Maslow’s Hierarchy of Needs and how it relates to customer engagement in your contact center, it’s now. Read the @Genesys blog to find out: bit.ly/2LDdIqL