Mutant

said there was no equipment to return (which makes sense as the router is over 10Y). Now I get an email advising me to return equipment at a local collect + store. Which is it? An absurd and unnecessary situation. Should not be this difficult to cancel your services.

I called back to find out he'd cancelled the service but simply hung up. No details on termination date, return of equipment, last payment, etc. Second rep was great, but this took far too long to action