Founder @wandamaps / Ecologist I use both sides of my brain. 🦄
Joined October 2019
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1. Herein lays the saga of the worst travel credit card experience ever
@CapitalOne
🤮:
Nov 2022: Received standard email "this purchase may be fraudulent, ignore if it's yours". I do. Account is then frozen, no notice given.
#travel #digitalnomad
13. It's fine you closed my account @CapitalOne , you just beat me to the punchline. But making off with my points is a bad look when it's your main value prop. And funny that @Chase seems to have no problem staying on top of fraud without totally screwing their customers.
14. A final note: the people on your support team are really great. Frankly you don't deserve them and they probably definitely deserve a raise. They put up with your shoddy tech and atrociously designed systems every day. It's 2023. Get it together @CapitalOne 💩
Nov 2022: Discover account is frozen next time I try to use the card. Call support, receive instructions via text message to submit identification verification. After fighting with the portal, I submit photos of my drivers license and (foolishly) assume all is good.
Way to not have a soul in 2020 @Zendesk + plenty of irony in terrrrible customer support from a product for customer care. 🙄
For ya founders out there: DO NOT join #ZendeskForStartups, it's 500% Zendesk for Zendesk. 💔
#rememberempathy #ZendeskImpact #notgood
