It’s Monday morning at your W-2 job. You’re about to make a presentation to the leadership team. You’ve been preparing for weeks for this moment, when suddenly your phone starts blowing up…. It’s Javier, the foreman of your mowing crew from the boring side-hustle landscape biz you own. “Hey boss, two of my guys didn’t show today. Mrs. Holder is pissed because we couldn’t get to her last week, and she has family coming over tonight. But we also have to finish the apartment complex today or else we are gonna lose that contract.” Before you can even reply, a text comes in from your planting crew lead. It’s a picture. They tried to back the trailer into a customer’s driveway, but smashed into a brick mailbox and knocked it over. Oh, and the dump trailer door won’t open now either. Now you’re mad, but Javier is waiting on a response still. You tell him you’ll call him back. An email notification comes through from Google Business Profile. “A customer has left you a review. Click to respond.” Curiosity gets the best of you, so you open the link to read the review. 1 star. Angela said: “customer service is horrible! I remember when I could call this place and a real person would answer the phone! Apparently the new owner thinks people would rather talk to an AI assistant.” Your presentation starts in 5 minutes.