OdinAnswers (@OdinText) header
OdinAnswers (@OdinText) profile picture

Link the voice of your customer to the business metrics that matter most.

USA
Joined October 2010
Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)Photo by OdinAnswers (@OdinText)
Here's why we believe Trust is more important that CSAT for Customer Success Leaders odinanswers.com/trust-is-mor… #customerservice #customer success odinanswers.com/trust-is-mor…
1
Looking for a knowledge boost? Want to bump your customer success/service knowledge? Check this out - odinanswers.com/5-service-le… odinanswers.com/5-service-le…
OdinAnswers retweeted
Take our 1 Million Comments Challenge! :) #IACRC #MRX
2
5
Enjoying @gentsgazettede presenting at #IACRC. @OdinAnswers we believe Digital First #D2C Companies hold the key to the future! ;) #MRX
2
3
Open to #CRC2019 attendees. How much are your comment data costing you? Process up to 1 Million records FREE! #IACRC #MRX – at Florida, USA
2
2
9
Take our 1 Million Comments Challenge! :) #IACRC #MRX
2
5
In case you missed our recent free white paper 'Text Analytics Isn't Enough' has been very popular and is still available here odinanswers.com/mission #CX #IIEX #MRX #NewMR #NPS
2
6
Your VOC Data should lead to Answers, not Word Clouds. Great interview with @jaminbrazil of @HappyMRxP about Answers. Podcasts links: odinanswers.com/…/odinanswers-with-happy-market… #CX #NPS #MRX #NewMR #HappyMR
3
7
OdinAnswers retweeted
Congratulations @TomHCAnderson for your great work and for launching the new @OdinText => OdinAnswers! "Text Analytics Isn't Enough -- Moving From Text to Answers"...
Text Analytics is Not Enough (White Paper) odinanswers.com/mission Pleased to announce @OdinText is now OdinAnswers. (Thank you @Simonchadwick @KleinRuss for your great thoughts in the foreword) #IIEX #MRX #NewMR #XM #CX
1
4
7
OdinAnswers retweeted
Replying to @OdinText
1
1
2
Haven’t had an audience like this when speaking about #CSAT/#NPS at an #MRX event in some time... ;) #SalesforceTour
4
6
We’re at NYC #SalesforceTour! If you’re here say hello :) #CX #XM #MRX
3
6
Top 3 reasons for brands to move toward D2C #1 Revenue #2 Data/Insights #3 Deepen Customer Relationships #MRX #CX #SalesforceTour – at Manhattan, NY
4
6
99% of consumer brands say they are investing in a direct 2 consumer strategy #D2C #Retail #Mrx #CX – at Manhattan, NY
1
3
9
Amazon the 800lb #Retail Guerilla – at Manhattan, NY
3
6
68% of retail leaders agree customers are more loyal to Amazon than to their brands! #SalesforceTour #MRX #CX #XM #Retail #NPS – at Manhattan, NY
4
7
We’re here at the NYC #SalesforceTour :) #CX #XM #MRX
2
7
What is a business answer? We believe that a business answer is informed, actionable and measurable. #mrx #cx
The week is almost over. Did you get your team all the answers they need? #mrx #cx