We regulate England and Wales' water sector, so companies provide the best customer service and improve the environment. RTs do not imply endorsement

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Joined September 2010
Seven areas of England have moved into drought due to prolonged dry weather and exceptionally high temperatures. This is the second consecutive summer of drought, with widespread impacts on agriculture, nature and public water supplies. Find out more: gov.uk/government/news/droug…
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Our Clean Water Bill is the next step to delivering the lasting change the water sector needs. Learn more about how we’re protecting customers and the environment 👇
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Our latest Event Duration Monitoring (EDM) data, shows fewer and shorter storm overflow spills in 2025 compared to 2024. EDM helps us improve our environment and protect our waterways. Learn what this data means: gov.uk/government/news/fewer…
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Ofwat retweeted
We’re reducing water bills for up to 300,000 customers through major reforms to the WaterSure scheme. Our expanded support will help families who need it most. Find out more: gov.uk/government/news/reduc…
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Rivers and beaches are at the heart of so many communities. We want more people to enjoy our waters with confidence so we’ve launched a consultation to designate 13 new bathing waters sites across England.📢 Have your say: gov.uk/government/news/commu…
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We're proposing tough, swift penalties to clamp down on water companies harming the environment. These will allow quick action without lengthy investigations. We're taking action to clean up our rivers, lakes and seas. Have your say: gov.uk/government/news/new-f…
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🌊 We’re directing over £10 million from water company fines back into local restoration projects. 51 projects have been awarded funding to help tackle pollution and clean up our rivers, lakes and seas. Find out more: gov.uk/government/news/water…
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Yorkshire, starting on Friday 11 July, a temporary use ban (TUB), which is a restriction on the use of hosepipes, will come into effect. This will help our region’s reservoir levels recover and protect Yorkshire's water resources throughout the summer months, following one of the driest springs on record and the region being in drought. We've tried everything possible to avoid these restrictions, and despite our customers' help to save water where they can and our efforts to manage water resources, including adding an extra 100 people to our leakage team and upgrading our infrastructure to reduce leaks and bursts, the dry weather and warmer-than-usual temperatures have increased demand. We have supplied an additional 4.3 billion litres of water between April and June compared to a typical year - that's enough to supply Leeds for five weeks. This has left our reservoirs more depleted than expected and lower than average for this time of year. As a result, we’re kindly asking everyone to please put their hosepipes away for a bit. We understand you may have some questions about the restrictions. You can find detailed FAQs, including activities covered by the hosepipe restrictions and who would be exempt from it, on our website at yorkshirewater.com/hosepipes, or watch the video below to see how this might affect you. The restrictions will be in place until the region has seen significant rainfall to bring reservoirs and groundwater stocks back to where they need to be. This may last into the winter months, but rest assured, we will lift it as soon as we are able to. We’re really grateful to everyone who has been saving water where they can this year, and we kindly ask that you please continue to do so to help ensure there’s enough water for everyone in Yorkshire this summer and beyond. Thank you for your understanding. 💙
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BREAKING: Over £100m in water company fines will be invested into local projects to clean up our rivers, lakes and seas. Find out more: gov.uk/government/news/gover…
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A partnership between @Ofwat, @EnvAgency & Drinking Water Inspectorate is helping accelerate the development of national water resources infrastructure that is in the best interests of water users and the environment. #StateOfUKClimate 👉 bit.ly/3y20xM6 🧵2/2
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The Thames Tideway Tunnel will help dramatically reduce sewage spills in the Thames. Minister for Water @_RobbieMoore MP hears how the Tunnel, underpinned by a contingent financial support package from government, will bring significant environmental benefits to the capital.
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Ofwat retweeted
We have launched an enforcement investigation into @SouthWestWater, relating to the accuracy of information reported by the company for its performance on leakage and per capita consumption. ofwat.gov.uk/ofwat-launches-…
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Ofwat retweeted
🚿🥤Making sure we use water wisely is both good for the 🌎 and for our 💷. Today is the start of @Waterwise's #watersavingweek. Follow the account and hashtag for info about the issues and advice on how make positive changes. Visit waterwise.org.uk/wsw/ for more info
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At 3pm Sunday 23 April, people will receive the test message on the home screen of their mobile phone, along with a sound and vibration for up to ten seconds. The test message will say 👇
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If you’re a customer of @AnglianWater and missed yesterday’s ‘Your water, your say’ session you can still submit your question to the company about its future plans by emailing [email protected] Questions need to be submitted today
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We’re pleased to announce that we'll be trialling a new structure of charges for a small group of our customers this year, to see how to make water bills more affordable – learn more: bit.ly/3KfObDo
To help with water affordability, we're calling on more water companies to trial different, innovative ways of charging customers. @AffinityWater is the first company to implement a charging trial under new our rules. ofwat.gov.uk/water-companies…
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Ofwat retweeted
📢At Ofwat we know the public want water companies to provide good customer service, protect the environment and to have sound finances. That's why we will use new powers to stop the payment of dividends if they would risk a company's financial resilience ofwat.gov.uk/ofwat-announces…
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Ofwat retweeted
(1/3) Today we are publishing research into customer trust and perception of the water industry. Read our blog post about the research here : ofwat.gov.uk/trust-in-water/
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Ofwat retweeted
Did you know that 86% of bill payers who reported struggling to pay a water bill over the past year expect to struggle with a utility bill in the coming year. We know that the cost of living crisis is affecting water customers. Find #Waterhelp here: helpforhouseholds.campaign.g…
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