@PExTrans

#Lean #SixSigma #Healthcare Consultant/Author: Focus - to lead organizations through meaningful change that result in #hardwired #excellence.

Joined April 2011
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  • Following493
  • Followers440
6Media
If you can't explain in one short sentence why you're doing something, don't do it! #leanstartup #performance
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#Studer: Good #customer #service starts with empowered employees klou.tt/7foojtg052uz #healthcare
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Another great kickoff of Annual Quest for Excellence Conference #baldrigequest #excellenceinspired
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Short of loyal #customers? Here are a few ways to improve your customer #service klou.tt/143ib29c36lka #healthcarethoughts
Making #Self-Checkout Work: #Learning From #Albertsons klou.tt/17zcvvspx285i #bestpracties #lean
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A practical #management twist on #Maslow’s #hierarchy of needs klou.tt/epixdoytf8t0
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#Multi-tasking vs. #Task-switching by Piper J. Drake klou.tt/dlggbncoe1j4
Is #Customer #Experience Just About Chasing a Great Score? klou.tt/14333lgnlx8g4
Why #Perception Can Make or Break Your #Customer #Service klou.tt/6bqgfzllnc70 #healthcare
3 lies that are killing your #creativity klou.tt/2oq2ud1e9hma #creativethinking
This is how #Taco Bell, #Starbucks, and other #fast-#food #chains are using mobile to boost order values klou.tt/4ohwjr21yubt #media
The Biggest Mistakes #CEOs Make With Their Personal #Facebook #Accounts klou.tt/1vz7qyny7ns04 #media #healthcare
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Last year our volunteers contributed an impressive 50,139 hours across the system! #NationalVolunteerWeek
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Enjoying the Malcolm #Baldrige National Quality Award Annual Conference #baldrigequest #secretsauce
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MedStar #hack shows risks that come with electronic #health records - goo.gl/alerts/RJIRG #itsecurity

MedStar hack shows risks that come with electronic health records

Spurred on by the federal government, hospitals in Maryland have moved quickly in recent years to roll out electronic medical records. The benefits are many. Electronic medical records can help...

baltimoresun.com
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Listening to @JoanLunden and her survivor story at the #marylandpatientsafetycenter annual conference. #Awareness
It's Lizzy Season. Who's out fishing today besides me? Lets see some pics #YamahaOutboards fb.me/7E9frUMAi
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I'm ready to change clothes. How about you? #YamahaOutboards @YamahaOutboards fb.me/3VU48nIh8
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An organization must have two key principles for #RapidCycle #Improvement: Courage and the confidence in the people effected. #lean #improve
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7 #Roles Of An #Exceptional #Leader: Why is it important? - The #Human #Resources Social Network klou.tt/wo5ai8onsx6l
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Do #Successful #CEOs #Sleep #Less Than Everyone Else? klou.tt/197799wtfdz33
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