Kirk Williams retweeted
I've been thinking a lot about client comms, and I love that @tobi coined slop grenade, because it represents something we're seeing more and more in our client engagements.
Situations where clients have automated systems that they use to judge or monitor our work and then paste the output from the AI directly for us to address. Most of the time I'm skeptical they even read it.
We then need to spend human hours responding to questions the client doesn't actually have and are generally missing context, incorrectly analyzed, or straight up irrelevant.
I totally understand the desire to be on top of things. To solicit a second opinion on something you may not be fully informed on. Curiosity is good! We love questions from clients, and we love sharing our knowledge. But your AI monitoring and asking questions isn't curiosity, it's surveillance.
Time spent on comms is up 40% over the last 6 months almost entirely due to my team having to take time to respond to slop grenades.
The easy answer is "use AI to answer their AI" but at that point what are we even doing? What's the point?
I'm strongly considering writing into our contracts that we will not respond or engage with raw AI outputs. If there are questions it prompts you to have and you share them, we're happy to address. But we're not going to go through and respond point by point to an 8 page report your AI generated that you didn't even read.
Kirk Williams retweeted
You are not ready for the …
SMOLDERING
HANDSOMENESS
MEDIA-BUYING
OFFER DEFINING
CPMr EXPLETIVES
7-8 FIGURE HELPING
… @andrewjfaris is about to release later this week with @codyplof + @couuor on @M__Operators 🥵
Thirstiest. Episode. Ever!
Kirk Williams retweeted
⏰It’s Officially Marketing O’Clock⏰
Catch up on the news you missed last week with a brand new episode 📰
🪙 CPC is being added to ChatGPT ads by OpenAI
🔆 Some advertisers’ CPC campaigns are live
🚀 Microsoft launches AI Max and some new ad tools
🔵 ChatGPT Ads are now expanding to logged-out users
More news from: @TheMarketingAnu, @glenngabe, @juokaz, @PPCKirk, @mikeryanretail, @hanakobzova, @AnthonyHigman, @ThomasEccel, @rustybrick, @Adriaan_PPC, @DarioZannoni, @bram_social, @lilyraynyc, @adhutchinson, & more!
Even more news here:
🎧:open.spotify.com/episode/4oN…
🍎:podcasts.apple.com/us/podcas…
📺:youtube.com/watch?v=1AMrfJF5…
#digitalmarketingnews #digitalmarketingpodcast #digitalmarketing #seo #ppc
Kirk Williams retweeted
Can owning your warehouse slow growth 90%?!
Shockingly, yes. Here's the details + 2 more crazy findings from my deep dive on 300 stores.
Starting with the warehouse one because it floored me.
If you owned your warehouse, your avg rev growth was 4%. If you leased or outsourced, growth was 30-35%. A 9x gap.
Correlation, not causation. But I've heard from multiple owners who said "yep, that tracks."
Once the warehouse pulls in your capital and attention, the growth side of the business quietly starves.
Worth asking yourself honestly: is the warehouse serving the business, or the other way around?
—
Second one: the finance skill cliff.
I asked owners to self-rate their financial literacy 1-5.
As expected, the jump from 3/5 -> 4/5 improves. Net margins go from 8.9% to 9.7%.
But the shocker? It's the jump from 4/5 (good) -> 5/5 (great) that has a massive impact.
THAT jump doubles cash runway and meaningfully increases net income growth by close to 50%. (See chart below)
80/20 doesn't apply here. The last 20% is where the real money lives.
If finance isn't your strength, this is probably the highest-ROI thing you can work on in 2026.
—
Third: tariffs.
Of the brands impacted, they absorbed 58% of the cost themselves. For every $10 in new product cost, they only raised prices $4.
It's why inflation came in lower than most predicted. It's also why a bunch of you are quietly eating margin right now and calling it a rough year.
If you haven't seriously tested raising prices post-tariff, you're leaving a lot of money on the table.
Scary? Yes. Also the single highest-leverage move most owners can make.
——
The full 55-page Trends Report on the @ecomfuelco website now for more on these + much more.
Kirk Williams retweeted
In ~75 days, every agency running AI-generated video ads targeting New York is going to have a very expensive problem they don't know about yet.
On Dec 11, 2025, Gov. Hochul signed S.8420-A. This is the first state law requiring advertisers to "conspicuously disclose" when an ad features a synthetic performer, defined as any AI-generated or algorithmically created figure designed to appear as a real human. This is a wildly expansive definition - it doesn't have to be a deepfake of a celebrity or digital replica of an existing person - but ANY AI-generated human figure in any visual medium (audio-only is excluded).
The law takes effect June 9, 2026.
The penalty structure is eye-watering for digital-heavy brands. 1st violation: $1,000. Each subsequent violation: $5,000. Each non-compliant ad is a separate violation. There is no prescribed cure period. There is no notice-and-correct safe harbor. There is no requirement that the state notify you before assessing penalties. The language is clear: every violation of the statute "shall result in" the above civil penalty.
If your agency is running 50 active video ads with AI-generated talent across Meta, YouTube & CTV without disclosure, that's not a $5,000 problem. It's $246k problem. Scale to 200-300 creatives and the exposure looks less like an annoyance and more like a fleet of brand-new Porsche 911 Turbos.
That's eye-opening on its own BEFORE you factor in the state's situation: NYS is staring down a cumulative 3-year budget gap of $34.3B. Federal Medicaid cuts are threatening to make it worse. The state has every incentive to treat enforcement as revenue-positive rather than a cost center. Discovery is trivially easy, even for bureaucrats: pull the public ad library, identify AI performers, check for disclosure, send the notice + invoice. The tools you used to generate the creative are the tools that prove the violation. There's no "we didn't know" defense when the prompt and the invoice both specified what was happening. And the best part for NY? Most of these companies are out-of-state - meaning relatively few upset voters.
Most agencies have no idea this law exists. They're not advising clients, have zero disclosure plans in place and they're certainly not auditing existing creative libraries to ensure winners can be updated in time. They're doing what they always do: running ads until someone tells them to stop. By the time someone does, the bill could exceed a starter home in most states.
The compliance obligation falls on whoever "produces or creates" the advertisement. That's the agency, production company, and/or brand. The law does include exemptions for audio-only ads, as well as cases where AI is used exclusively for translation purposes and "expressive" works (i.e. film, art) where the content of the advertisement is consistent with the content of the works.
One potential reprieve: the same day Hochul signed this, the White House issued an Executive Order aimed at preempting state AI regulation, including a DOJ Task Force to challenge state laws. But an EO cannot overturn a signed statute - only Congress or the courts can. Anyone betting on federal preemption materializing before June 9 is making a bet I wouldn't take. If you need further proof, just look at TSA lines.
The agencies paying attention will build disclosure into their creative process now. The ones that aren't will find out about this law the way their clients find out about most things their agency should have told them: after it costs them money.
The clock is ticking.
Kirk Williams retweeted
Sam is 100% correct.
This is the artifact-outcome problem in action: assuming that because AI can produce the deliverable, it can produce the result the deliverable was supposed to generate.
In reality, the deliverable (the demand letter, the memo, the brief, the whatever) was never the value driver. It was the visible artifact of a deeper mechanism - institutional leverage, credentialed authority, relational trust, regulatory standing and/or the capacity to impose consequences - that actually produced the outcome.
You see this playing out in dozens of industries right now - medicine, finance, regulation/compliance, journalism, audit/assurance, contract negotiation, advertising/marketing, litigation - all with the same pattern: the deliverable exists within an adversarial or evaluative system where the counterparty or decision-maker isn't simply processing information; they're evaluating the source, authority, capacity + consequence structure that underpins the information.
In all of those industries, the thing AI produces is a signal about the underlying value driver. This is why the "AI-as-a-disruptor" narrative continually runs into the same wall. It treats professional services businesses as if they're information production businesses.
Spoiler alert: they aren't.
Professional services businesses are trust, authority and consequence-bearing businesses that happen to produce information as a byproduct.
The brief, the letter, the deck, the whatever is a shadow on the proverbial wall. AI systems are quite good at painting shadows. But a shadow is only as powerful as the thing casting it.
Everyone is focusing on the wrong problem with AI and legal work. The problem isn't accuracy, hallucination, etc. Even if AI gets everything 100% right, it still won't matter. Here's why:
Let's say you have an insurance claim. You try to save a few bucks by NOT hiring a lawyer and instead have ChatGPT advise on strategy / write a few letters to the adjuster.
The letters are perfect. They make every argument correctly. You're already counting your settlement chickens, but then a plot twist: you get no offer, or maybe best case a low offer.
The problem isn't "bad AI" — it's that your case won't settle unless the insurance co fears losing even more money at trial. The only thing that moves the needle is the threat of getting nuked at trial.
Your letter, no matter how perfectly written, is worthless without actual litigation teeth behind it. And adjusters can tell. An unrepresented claimant sending polished letters is still an unrepresented claimant.
Insurance company logic: What's this person going to do if we don't pay? Sue us? With what lawyer? I guess they'll have to go find one eventually. Cool — we'll wait.
"Fine," you say. "I'll use AI first and hire a lawyer later if they lowball me." But now you've already shown your hand. The adjuster sized you up months ago, anchored low, and the clock's been running on your statute of limitations. Your lawyer is now playing from behind on a case the insurance company already decided not to take seriously.
The adjuster isn't scared of a well-written letter. The adjuster is scared of a trial lawyer with a filed complaint.
That's it. That's the whole game.
Kirk Williams retweeted

The New York Times@nytimesMar 11
🇺🇸
United StatesConnected via United States App StoreAccount-level information, not a live location or per-post device.
Breaking News: The U.S. was responsible for a missile strike on an Iranian school, an ongoing military investigation found. The inquiry said the strike — which Iranian officials said killed at least 175 people — was the result of a targeting mistake. nyti.ms/47G2uw2
Kirk Williams retweeted
For anyone putting loyalty to a person above loyalty to the Constitution, Justice Gorsuch’s remarks should be required reading. His words are a reminder that our highest duty is to the rule of law and the founding principles that define America.
Kirk Williams retweeted
Great conversation with @PPCKirk on my podcast episode dropped today.
If Google Shopping is an area of interest this is a great conversation to listen in to.
Catch the full episode, along with show notes, transcript and resources discussed at
bdwjb.com/s3e7/
Kirk Williams retweeted
“And Advantage+ creative produced a variant with an elderly woman wearing a knit sweater?”
“That’s right, Dave.”
“For a brand that makes men’s t-shirts?”
“That’s correct, Dave.”
Kirk Williams retweeted
The American cheeseburger is one of the greatest contributions to culinary excellence, and it’s only snobbery that prevents people from admitting this.
Kirk Williams retweeted
babe are you ok? it’s already q4 and you’ve barely touched your “2025 roadmap”
Kirk Williams retweeted
⏰It’s Officially Marketing O’Clock⏰
Catch up on the news you missed last week with a brand new episode📰
🌀 Crazy things happening in Googleland: third-party search tracking tools are breaking left and right
➕ Google Discover finally adds a follow feature (about time, but we’ll take it)
✨ Chrome gets an AI-powered makeover to help you do more, faster
More News From: @rustybrick, @laparisa, @chris_nectiv, @ns123abc, @ThomasEccel, @PPCKirk, @bram_social, @glenngabe, @TheMarketingAnu, & more!
Plus: Brad Geddes with some findings on Adalysis
Even more news here:
🎧:open.spotify.com/episode/1il…
🍎:podcasts.apple.com/us/podcas…
📺: youtube.com/watch?v=_9WOG3kT…
#digitalmarketingnews #digitalmarketingpodcast #digitalmarketing #seo #ppc
Kirk Williams retweeted
NEW: @BusinessInsider accuses @Google of rigging ad auctions & suppressing publisher revenues in new federal lawsuit. It's the latest in a growing wave of antitrust cases against the tech giant, many of which have been levied by publishers & publisher-adjacent tech firms. Link ⬇️
Kirk Williams retweeted
This chart is an alarm bell.
Consumer spending is only holding up because consumers in the top 10% of income.
The stock market is only going up because of the performance of 5-10 tech companies.
The US economy is extremely top heavy.
Kirk Williams retweeted
“The One Where Nothing Happened”
*Walter Bloomberg@DeItaone2 Sep 2025EuropeConnected via Europe App StoreAccount-level information, not a live location or per-post device.
GOOGLE WILL NOT HAVE TO SELL OFF CHROME, JUDGE IN ONLINE SEARCH MONOPOLY CASE RULES
GOOGLE WILL NOT HAVE TO SELL OFF ANDROID OPERATING SYSTEM, JUDGE RULES
GOOGLE NOT REQUIRED TO CEASE PAYMENTS TO APPLE, OTHERS FOR PRELOADING GOOGLE PRODUCTS, JUDGE RULES
Kirk Williams retweeted
⏰It’s Officially Marketing O’Clock⏰
Catch up on the news you missed last week with a brand new episode📰
💌 Loyalty pays off with new Google Ads and Merchant Center features
🔍 AI tools are widely used, but search hasn’t lost its popularity
🕸️ Spam slam: August 2025 Spam Update drops, and some sites are getting tangled
More News From: @natejhake, @rustybrick, @glenngabe, @mikeryanretail, @AnthonyHigman, @bram_social & more!
Plus: @PPCKirk ponders the latest PPC updates with @gregfinn
Even more news here:
🎧:open.spotify.com/episode/6tb…
🍎:podcasts.apple.com/us/podcas…
📺: youtube.com/watch?v=6dYeJ0Gm…
#digitalmarketingnews #digitalmarketingpodcast #digitalmarketing #seo #ppc
Kirk Williams retweeted
An agency's product is "operationalized knowledge."
So when an agency is bad, it's because they either:
1. Aren't actually that rigorous about their pursuit of knowledge
2. Aren't actually that rigorous about their operationalization of it
3. Both
I've seen and been a part of great and terrible examples of both.
If you think "agencies are bad" or are just generally having a hard time with your agency relationships, try viewing it through this lens and ask, "Where is it going wrong?"
I.e. am I getting bad knowledge? Or am I getting bad operationalization of the knowledge?
And, critically, "is anything I'm doing getting in the way of the agency delivering operationalized knowledge?"
That's the path to great agency services and great agency relationships.
Kirk Williams retweeted
The crazy thing about BFCM is that it never happens. We never do this. We also never did it last year and we will never do it next year. But if we do it, it only happens once a year. Except for when we also do it in the middle of the year. But generally we never do this
Kirk Williams retweeted
As July books close, you're gonna start to hear more about the tariff pain showing up for eCom brands.
Why now?
The median cash conversion cycle for an 8-figure eCommerce brand is 92.63 days (source: @FinaloopTeam). That means that brands generally have about 3 months of inventory on hand at any given moment.
As a result, July likely represents the first time most brands are selling inventory subject to increased duties.
And the reality is that brands are absorbing the bulk of these costs:
@GoldmanSachs latest estimates suggest:
-Foreign exporters absorbed 14% of US tariffs
-US companies ate 64%
-US consumers ate 22%
And the pain is just beginning...
Don't be surprised if the next few months the topic surges back into focus as the ire of angry store owners is reignited.




























