Four months ago, I wrote about the day SwimOutlet.com handed us 100% of their traffic on Day One for our post-purchase product. Now I've got their CMO, Adam Hayim saying it himself, on camera. His words: "If you built something that your customers trust, you can't afford for any part of the journey, let alone the post-purchase moment, to feel like it's veering off of the brand." Full conversation here: youtu.be/39EEafjQmHQ?si=RD1F…

One month of Nash in the wild. Time to put some numbers behind it. 📈📊 In the last month, Nash: → Lifted carts by 7% → Increased AOV by 24% → 52% of shoppers who interacted with Nash closed their cart → 95% of carts Nash closed did so without a discount The 24% higher AOV is especially interesting. We're not just seeing Nash recover more carts. We're seeing shoppers who interact with Nash buy more. That means Nash isn't just rescuing a shopper who was about to leave. It's helping shoppers make a decision, find the right product, or see more value in the cart they're building. And Nash is doing that while preserving margin in 95% of the carts we close. One month in. The thesis is holding up. 🚀🚀 pier39.ai/nash

We ran an experiment with Nash. It started asking customers leaving the site 1/ what stopped them buying today, and 2/ what price they would have bought at. ~25% answered!! We thought it will be close to 5% "$100 and I'd take it right now." "Free shipping and I'm in." Nash can now close it on the spot inside a floor you pre-approve, or counter. We also stream every response live into the merchant's Slack. Their team watches and acts on it in real time. They love it!! Best week of building we've had. pier39.ai/nash

🕰️ Week 2 of posting one real conversation Nash had with a shopper. A shopper at a healthcare brand added something to their cart… then just sat there. It was a high-ticket items. Nobody buys these without thinking first. Nash stepped in and asked what was holding them back. “I am not sure about the right product for me.” That’s the whole objection. They’d already picked something out and still weren’t confident it was the right one. Every default in ecommerce says throw a discount at that moment. 15% off the wrong product is still the wrong product. So Nash offered a free 15-minute consultation with one of the brand’s experts. They took it. The brand got a real conversation with someone who was about to close the tab. I keep running into this. The shopper isn’t standing there doing math on the price. They’re looking at four products that look identical to them… with nobody around to ask.

Starting something I’ve wanted to do for a while. Every week I’ll post one real conversation Nash had with a shopper. First one: Shopper at a natural foods brand hits the checkout page… and stalls. Nash: “What’s holding you back?” Them: “Price is too high.” Easy move would have been to slap on 15% off, take the order, move on. But then you’re just discounting someone who was already almost buying. Nash offered the brand’s membership instead: $99/year. 20% off everything. Free shipping. Express fulfilment. They signed up. Discount is almost never the best lever.

🚨 Day 28 of Nash being Live --> A Report Card Every brand runs the same lost shopper playbook: 10% off → 15% off → 20% + free shipping …and hope they forgot why they left. Nash just watched 17,000 real shoppers hesitate in real time. The discount... pier39.ai/nash

Founder lessons I wish someone tattooed on my arm in early 2026: 1/ First 7-figure contract didn’t come from fancy demos.

You spent $50 to land a new customer on your website. They're hesitating at checkout. You have two options. A) Talk to them right there, understand the hesitation, and close the deal if it's within your margins. B) Send a blanket 20% discount by email three days later, if they even open it. A used to be impossible to scale. Not anymore.. Try Nash (nash.pier39.ai) Our latest launch video, MOSTLY true 🙂

Agents can now handle real chopping through a clean set of tools. We released three functions that cover the full checkout flow: find_stores, list_products, and create_nash_order. They work without API keys, redirects, or custom work per merchant. Here is how the stack operates.👇